Detail-Oriented Esthetics & Customer Support Specialist
Resume:
Kaitlyn Scott
Austin, TX *****
************@*****.***
Professional Summary
Detail-oriented Esthetician student at Avenue Five with over a year of customer service experience, including remote support for GMC at Alorica and hands-on cleaning expertise with a commercial and residential cleaning company. Skilled in conflict resolution, data entry, and client communication. Seeking roles in customer service or esthetics to leverage interpersonal and technical skills. Willing to relocate to: Austin, TX
Authorized to work in the US for any employer
Work Experience
Housekeeper
Cleaning Company-Austin, TX
August 2020 to Present
* Performed commercial and residential cleaning tasks according to company standards
* Maintained cleanliness and organization of assigned areas
* Used cleaning equipment and supplies safely and efficiently
* Communicated with clients to ensure satisfaction with cleaning services Member Support Representative
Excel Fitness/Planet Fitness-Austin, TX
March 2024 to May 2025
* Assisted members with account inquiries and resolved issues efficiently
* Maintained accurate customer records and updated information in the system
* Handled customer complaints with professionalism and provided effective solutions
* Upsold services and products to meet customer needs
* Communicated clearly with clients by phone and email
* Entered data accurately for customer accounts and transactions
* Collaborated with team members to achieve customer satisfaction goals
* Demonstrated strong phone etiquette and conflict resolution skills Customer Service Representative
Alorica-Austin, TX
March 2023 to February 2024
* Answered inbound calls regarding GMC vehicles and parts for customers
* Entered data and maintained accurate records of customer interactions
* Resolved customer complaints and billing issues with professionalism
* Assisted customers with product information and problem resolution
* Provided support for a variety of customer service inquiries Education
Esthetics (Esthetician Program)
Avenue Five
June 2025 to December 2025
Skills
• Customer service
• Shipping & receiving
• Organizational skills
• Cleaning (commercial and residential) (Less than 1 year)
• Microdermabrasion (Less than 1 year)
• Custodial experience
• Cleaning
• Customer complaint resolution (Less than 1 year)
• Restaurant experience
• Computer operation
• Janitorial experience
• Warehouse management system
• Commercial cleaning
• Negotiation
• Shift management
• Retail math
• Skin analysis for skincare treatments (Less than 1 year)
• Computer skills (Less than 1 year)
• Microsoft Office
• Phone etiquette
• Cash handling
• Conflict resolution (Less than 1 year)
• Residential cleaning
• Data entry (Less than 1 year)
• CRM software
• Food service
• Assistant manager experience
• Time management
Certifications and Licenses
Driver's License
Food Handler Certification
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