Office Technician - Data & Records Focused Professional
Resume:
Trenton Lee
P.O. Box ***
Los Alamitos, CA *****
**************@*****.***
Objective
To promote the Loyola Marymount University’s vision of developing a global community of lifelong learners through uncompromising objectivity and pursuit of professional teamwork.
Skills
Proficient at handling monthly statements and invoicing
Researched techniques for data analysis – Tableau, Python, Excel
Adept in Microsoft Suite – Word, PowerPoint, Outlook
Fluent in business language, writing, and grammar – Gregg Reference Manual
Well-versed in time management and project leadership
State database familiarity – UNIPOC, Microsoft SQL, CUBS, SCDB
Customer service – handling internal and external parties
Focused on effective teamwork
Work Experience
2021 – Present Office Technician – Department of State Hospitals – Metropolitan
Verified patient IDs via hospital identifier database (Microsoft SQL)
Submitted medical billing for lab procedures and chronic patient diagnoses via UNIPOC database
Updated health record information request documents to adhere to current hospital policies and procedures
Copied confidential patient information via release of information for health information requests and court orders
Created logs and report missing confidential patient information to meet HIPAA requirements during monthly audits
Guided conservators and social workers to use self-serve options or escalating them to the appropriate channels
2020 – 2021 Office Technician – Employment Development Dept (EDD) Unemployment Insurance (UI) Division
Worked in virtual call center during peak of COVID-19 pandemic
Verified claim eligibility and ID and using various database identifiers and approved agencies
Troubleshot payment barriers and pending issues with claims through databases (SCDB, CUBS)
Guided claimants to use self-serve options or escalated them to the appropriate claim review channels
Resolved technical registration issues with UI Online (UIO) and Benefit Programs Online (BPO)
Provided guided explanations for different claim and extension types as well as payment and registration procedures
Directed callers to EDD resources and help lines
2019 – 2020 Office Administrator – Arc and Associates Property Management
Maintained and sent monthly statements of income and expenses to landlords
Prepared tenant rosters, updated leases, scanned applications, sent out safety brochures, obtained credit scores, and verification of prospective renter’s prior payment history
Obtained cost estimates and prepared spreadsheets for remodeling and repairs and project cost analysis
Prepared online ads, inspected apartment units, created maintenance schedules, and showed apartment units to potential renters
Education and Training
2021 – 2023 University of California - Irvine (UCI) – Master of Business Administration (Healthcare)
2009 – 2012 California State University, Los Angeles (CSULA) – Bachelor’s Degree (Biology)
References available on request
Contact this candidate