Remote Data Entry Specialist with Customer Service Focus
Resume:
Jan Orena Ryan
San Francisco, CA *****
********@*****.***
Professional Summary
Friendly Customer Service Representative ready to resolve any problem. Troubleshoots technical issues and educates on logistics and policies, allowing for customer satisfaction without unnecessary escalation of support calls.
Stays on top of demands in fast-paced environments by effectively using slow periods. Maintains organized, clean and safe work areas with diligent attention to important details.
Dedicated professional with demonstrated strengths in customer service, time management and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals.
Skills
Account updates
Order documentation
Inbound call management
Complaint investigation
Good communication
Experience
September 2021 - Current
Club Nautique - Sausalito, California, United States
Data Processing Customer Service Representative
Reviewed inputs from outside data streams through web-based tools to make accurate assessments.
Met production and quality goals consistently by working with high accuracy.
Entered forms and data manually or with use of automated scanning software.
Collected and analyzed data to assess metrics and draw reasoned insights.
April 2019 - November 2019
Sausalito Art Festival Foundation - Sausalito, California
Festival Manager
Conducted walk-through of event areas to check for last-minute issues.
Debriefed and prepared staff for events.
Restored harmony and team efficiency with professional handling of conflicts and disputes.
Marketed events using print, digital and social media strategies.
Gathered requirements for budgets, themes and desires outcomes from leaders in preparation for each event.
Interacted with guests to obtain feedback on event quality and service levels.
Arranged consistent service delivery after cultivating strong relationships with local vendors.
Handled simultaneous events, organizing supplies and schedules and properly prioritizing tasks.
Controlled expenses and achieved maximum profitability, monitoring and managing inventory, staff hours and overhead costs.
Maintained records of event aspects, including financial details.
Secured facility spaces with favorable contract negotiations with hotels and convention centers.
Inspected event facilities to conform to customer requirements.
Handled administrative details for events, responding to inquiries and distributing promotional materials.
February 2014 - June 2021
Paper Source - San Francisco, California
Sales Associate
Created great customer experiences with personalized sales support.
Handled issues professionally to company standards.
Helped customers navigate store, complete sales and process returns.
Increased per-customer revenue with suggestive selling practices.
Resolved customer concerns using strong communication and conflict management skills.
Met or exceeded individual sales goals and key performance indicators (KPIs).
Used feedback from customers and personal observations to better capitalize on sales opportunities.
Built attractive displays and merchandised products.
Informed customers of promotions and special offers to increase sales.
Processed payments quickly to keep customer flow moving.
Supported team with receiving, pricing and merchandising.
Managed multiple tasks simultaneously while meeting deadlines.
Rotated stock using clearance markdowns and special sales promotions.
Assisted customers with sales and service needs.
Education
January 1975
Indiana University Bloomington, Ind
Bachelor of Arts (B.A.) Literature
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