Dynamic Customer Service Professional with 15+ Years Experience

Tina L. Alls

*** **** ****** ***. *** Brooklyn, New York 11208

Mobile: 917-***-****

E-mail: **********@*****.***

Career Objective

I am a talented customer care clerk with more than 15 years of experience, eager to join a business that will allow me to create innovative solutions to keep customers committed and to support the company goals and initiatives.

Highlights

Highly dependable, Proactive problem solver, Punctual, Promotes process improvement, Active listener, Effective communicator.

Professional Experience

Mecho Shade Systems

42-03 35th Street Long Island City, New York 11101

Customer Service Specialist – September 2025

* Provided comprehensive support to dealers navigating the Online Portal for manual and motorized shade quotations and order placement.

* Verified shipping addresses and carrier information to ensure accurate delivery execution.

* Executed precise order tracking through multiple carriers including FedEx and RXO.

* Processed orders based on estimating department proposals with meticulous attention to detail.

* Delivered product knowledge consultation regarding fabric specifications and options for custom shade solutions.

King-Tele Service Part-Time 311-Customer Service Representative

140 58th Street 7th Floor Brooklyn N.Y. 11201 Aprilv2017-March 2018

*Entry service requests into city agencies data base and follow up on service requests.

*Educate customers of city policies and services.

Phoenix Beverage

Customer Service Representative/ Order Processing Clerk/ Receptionist

2 Atlantic Avenue Pier 7 Brooklyn, N.Y. August 2004 - May -2015

*Provided information to customers by verifying understandings of requests, answering questions, and offered other assistance.

*Retrieved daily voice messages and e-mails to create customer orders, sales department orders and orders for suppliers.

*Provided information to customers, suppliers and sales department on availability of products. *Edited, scanned, posted payments, and credits to accounts; filed invoices upon reciprocating deliveries.

Stop N Store

Customer Care Clerk / Rental Agent

12501 Flatlands Avenue Brooklyn, N.Y. June 2003 – August 2004 *Sold storage units, space and ancillary products by phone or in person.

*Overseer of finalized rental and insurance agreements.

*Performed routine maintenance of facility and maintain all physical aspects of the building.

*Provided customer service by answering phones, taking payments, filing, and data entry.

New York City Transit

Customer Care Clerk Legal Department

180 Livingston Street Brooklyn, N.Y. September 2002 – May 2003

*Performed administrative duties including Inputting customer’s complaints, data entry, and document management.

*Adhered to department goals and objectives.

*Retrieved messages; answered incoming phone calls and routed them to the appropriate party in a timely manner.

Education

Latta High School Latta, S.C.

Graduated

Skills and Systems

Siebel 7, AS400; 10-hour certified training for OSHA General Industry Safety and Health; Data Entry; Faxing; Filing; Scanning; Receptionist, Mailings; Knowledge Lake; Onyx.

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