Optician Team Leader with Customer Care Excellence

SUMMARY

WORK HISTORY

LA LESLIE ANN LUZZI

*****.******@*****.*** 720-***-****

Rancho Mirage

Apply and share the skills and knowledge acquired through my various roles and responsibilities in the optometry field. Provide the highest standard of professional care.

Friendly and engaging team player and leader, able to inspire staff to perform their best. Detail-oriented and experienced optician with a passion for the industry. Excels at staff training and recruiting with a track record of inspiring excellent customer service and customer satisfaction. Regularly exceeds sales goals.

Optician AEG 03/2024 - CURRENT

Educate patients with lens enhancements and proper frame selection according to eyeglass RX.

Assisted with the training and development of associates in sales, optics, dispensing of eyewear.

Assisted with patient care coordinator describe vision benefits to patients and navigate through benefit options.

Educate patients, managing records and scheduling appointments. General Store Manager K & G Petroleum 7/11 06/2017 - 07/2025 Responsible for overseeing the day-to-day operations of a retail convenience store.

Recruit train and coach store employees to develop skills. Implement sales and marketing programs to drive sales. Promoted and maintained exceptional store experience. Analyze financial & sales management, monitoring store performance, manage cash handling and fuel transactions and inventory to prevent loss.

Optician/Lead Supervisor LensCrafters 11/2007 - 09/2021 Assisted with the training and development of associates & management in sales, optics, dispensing of eyewear. Educate patients with lens enhancements and proper frame selection according to prescription RX.

Continual contributor in sales exceeding sales plan. Assisted with patient care coordinator describe vision benefits to patients and navigate through benefit options.

Assisted as a Doctor technician, taking medical history, performing vision and diagnostic tests.

Educate patients, manage records and scheduling of appointments. Trained new patients with contact lens insertion and removal. SKILLS

EDUCATION

Inspector Randolph, King & Associates 03/2001 - 11/2007 New/resale property inspections and commercial property inspections. Inspected the site in various stages of new construction to verify progress for banking institutions.

Project progress reports and permit research.

General Manager Vista EyeCare 03/1992 - 03/2001

Responsible for overseeing the day-to-day operations driving sales, controlling payroll & expenses, and increasing profitability to meet company's objectives.

Training and development of associates in sales, basic optics, lensometry, adjusting and dispensing eyewear.

Prepared associates to advance within the company. Providing training for contact lens insertion and removal. Lab Technician The Optometry Office 03/1991 - 03/1992 In charge of Finish lab operations.

Edged and inspected eyewear to ensure ANSI standards were met. Assisted in choice of eyewear to ensure customer satisfaction. Lab Manager EyeMasters 03/1987 - 03/1992

In charge of Full Service lab operations ensuring the production of high-quality prescription eyewear while managing staff, maintaining equipment, handling of inventory & supplies and implementing quality controls measures to meet customer and organizational standards. Training and development for technicians with equipment use and maintenance and managing safety protocols for use of equipment. Prepared associates to advance within the company. Experienced in most lab positions

Excellent interpersonal and

communication skills

Fun and energetic

Poised under pressure

Apply and share skills and

knowledge in the optometry field

Provide the highest standard of

professional care

College of the Desert 03/1987 – 03/1992

G.E.D.

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