Gatehouse Security and Customer Service Professional
Resume:
Experience
Call Center Representative
Macys, Inc • Hialeah, FL 02/2025 - 08/2025
responsible for Handling inbound calls managing customers accounts and assisting customers with inquiries, orders, returns, and other support-related issues over the phone Call Center Representative
Macy's • Hialeah, FL 01/2025 - 08/2025
Responsible for assisting customers with inquiries, orders, returns, and other support-related issues over the phone handle customer concerns, provided product information, and ensure a positive shopping experience and call, using Strong communication skills and problem-solving.
Front Desk Receptionist
Best Western hotel • Fort Lauderdale, FL 06/2024 - 11/2024 Responsible for checking guests in and out, managing reservations and payments, and providing excellent customer service by answering inquiries, resolving complaints, and assisting with various guest needs, such as recommending local food spots and local attractions
Customer Service Representative
Tempus Unlimited • Hialeah, FL 11/2023 - 03/2024
Responsible for Answering inbound calls assisting personal care assistants managing clients accounts, and resolving complaints about timesheets or schedules processed pca timsheets for payment and assisted with completing i9 forms and W-2.Maintained records of all clients interactions and resolutions within a CRM system after every call.followed up with clients and pca workers if needed for any account related issues. Service Rep
Grieco Chevrolet of Lauderhill • Lauderhill fl 09/2022 - 06/2023 Responsible for Greeting customers, answering questions about services and charges, and resolve complaints about any charges associated with services Handle cash, credit cards, and checks for vehicle services, parts, and repairs. Assist with scheduling service appointments via phone and in person Balance cash drawers and reconcile sales receipts daily after end of every shift.
Call Center Representative
Inktel Contact Center Solutions • Miramar, FL 02/2022 - 12/2022 Responsible for Handling inbound calls about catering services and event packages. Process catering orders, including selecting menu items, confirming event details, and finalizing payment informationOffer detailed information on catering options, pricing, availability, and menu choices. Resolve customer complaints, address service issues, and manage any logistical problems related to catering services. as well as upselling services. Receptionist
Grieco Ford of Fort Lauderdale • Fort Lauderdale, FL 08/2021 - 01/2022 Responsible for Greeting visitors, directing them to the appropriate person, and providing a welcoming atmosphere Answering and routing incoming phone callsFiling, organizing documents Providing customer service, handling payments, and assisting with general inquiries.
Skills
Natajah Hayes
*********@*****.***
Miami gardens Fl
Communication skills, Time management, Customer service, Documentation review, Microsoft word, Microsoft excel Education
Math,reading,writing
Newark vocational • Newark, NJ 06/2017
Received Hs diploma
Contact this candidate