Professional Summary Detail-oriented Administrative and Healthcare S

Lisa Santiago

Jacksonville, FL ***** **********@*****.*** +1-386-***-****

Professional Summary

Detail-oriented Administrative and Healthcare Support Professional with over 10 years of experience in medical records, scheduling, insurance verification, and documentation. Skilled in EMR systems, data entry, and HIPAA compliance. Strong background in caregiving and administrative support with proven ability to manage sensitive information, coordinate tasks, and work independently in remote environments. Seeking a remote role with minimal phone use.

Core Skills

• EMR Systems (Epic, RiverSoft, eClinical) Microsoft Office Suite Google Docs Adobe Acrobat

• Medical Records & Documentation Data Entry Insurance Verification Scheduling HIPAA Compliance

• Bilingual: English & Spanish CNA, CPR & First Aid Certified Alzheimer’s/Dementia Care

Work Experience

In Home Caregiver

Assisting Hands Home Care — Jacksonville, FL Aug 2024 – Present

• Provide companionship, meal preparation, and medication management

• Assist with mobility, personal care, and light housekeeping

• Support patient therapy and exercise routines

Medical Assistant / Administrative Assistant

Dr. Maria López — Ormond Beach, FL Mar 2024 – Jun 2024

• Verified insurance, obtained authorizations and referrals, and managed prescription refills

• Scheduled patient appointments and procedures; created claims for cardiac testing

• Assisted physician with vitals, EKGs, event monitors, and follow-up calls

• Maintained accurate medical records, EMR data entry, and compliance reporting

Caregiver / Personal Assistant (Various Employers)

Port Orange, Daytona Beach, Volusia County 2014 – 2024

• Delivered personal care, medication reminders, meal preparation, and companionship

• Assisted seniors with mobility, transportation, and daily activities

• Ensured safety and comfort while supporting therapy and exercise routines

Customer Service Representative

Interim HealthCare — Daytona Beach, FL Jan 2022 – Jan 2023

• Processed patient demographic data, referrals, and medical records

• Prepared welcome packages and verified clinician visits for payroll

• Provided clerical support: filing, faxing, scanning, and documentation management

Administrative Assistant

EXO Production Inc — Orlando, FL 1995 – 2014

• Supported multiple supervisors with scheduling, reporting, and presentations

• Handled travel arrangements, filing, internet research, and financial data

• Coordinated office operations and maintained accurate documentation

Medical Records / Scheduler

Borland-Grover Clinic — Ormond Beach, FL Jan 2008 – Feb 2009

• Scheduled daily appointments, lab work, and surgeries

• Filed and scanned medical records; verified insurance coverage

• Entered patient demographics, referrals, and doctors’ notes

Education

Halifax Academy for Caregivers — Daytona Beach, FL Caregiver Certification, 2015

Cambridge Allied of Health — Longwood, FL Medical Assistant Program, 2008

Anna Roque High School — Humacao, PR High School / GED, 1990

Certifications

• CNA

• CPR & First Aid Certification

• Alzheimer’s and Dementia Care Certification

Contact this candidate