Dynamic Sales Leader and Customer Experience Pro
Resume:
Zander Thomas
Lancaster, CA *****
******.******@******.***
Professional Summary
I am a hardworking, self-starter with the determination to grow and excel in any and every aspect of Customer Service, Sales and Customer Loyalty/ Experience. My motivation to excel in a career and advance and grow has led me to exceeding expectations and success in my previous lines of employment. Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Territory Manager
DaBella-Provo, UT
July 2024 to Present
Built and maintained multiple teams of reps(employees) that have strong relationships within each other. Following up with teams for feedback on their sales experience day to day and overall performance per week, month and quarter.
Creating training presentations for new hires.
Meeting with team managers in-person and over the phone to stay updated on their needs for the team to keep retention high. Ensure correct trainings are being done to ensure proper procedures and processes are being done.
Researching updating D2D and communication trends to identify new potential employees and prospects and generate new leads for each sales team in my territory. Maintenance Internship
Redstone Residential-Provo, UT
June 2024 to Present
• To assist maintenance supervisor with any support for plumbing, electrical or HVAC repairs.
• To ensure maintenance supervisor is up to date on any needed work orders or repairs.
• To assist in turns for vacant units to be ready for new tenants. Model/ Social Media Influencer
Zanmurai LLC
August 2018 to Present
• To engage and monitor ongoing ambassadorship offers and programs.
• Engage with clientele to ensure all necessary key performance indicators are met on a weekly and monthly basis.
• To post, acquire and produce not pipelines of clients and customers for clothing brands, marketing firms and other social media platforms.
• To ensure all safety of any product and merchandise is used and if necessary returned with the utmost respect and integrity.
• Coordinate with Designers, Brands and marketing firms for new sources of innovation and/ or ideas.
• To utilize constructive criticism and collaboration between clientele and modeling/ promotion campaigns to boost company/brand industrial and Social Media morale. Inside Sales Representative
Clearlink-Draper, UT
March 2024 to May 2024
• To receive inbound calls from customers on intent to purchase ISP services.
• To upsell customers on additional products based on customer discovery.
• To build rapport with customers and clients to ensure a long lasting relationship with brand ISP services/ providers.
• To report any new developments to supervisors and coaches based on new product updates and information for IT.
Behavioral Health Technician (BHT)
Provo Canyon School-Springville, UT
June 2023 to January 2024
To assist 12-17 year old patients in the daily life and mental health growth. To ensure the safety and well being of patients and peers. To monitor patients every 15 minutes through Q15s and Bluestep reports and notes. To escort patients/students to classrooms, therapy sessions and school day activities. To report and suspicious behaviors to management and nursing staff. Retention/ Acquisitions Manager
Insight Customer Experience (ICX)-American Fork, UT January 2023 to July 2023
● Present new retention ideas and KPI reports to B2B clients
● Train and coach new hire/currently employees on how to maintain customer loyalty
● Call and engage with customers in a friendly manner to promote better customer to business
● satisfaction
● Reach out to branch managers regarding customer’s pest control subscriptions
● Establish and conduct Administrative meetings regarding improvements to loyalty programs.
● Assist departments heads on reports for Google sheets, Excel, PestRoutes and Vantage marketing.
● Use CRM, Loyalty, and Retention tactics to engage and improve company Revenue. Office Administrator/ Sales Associate
Parsons Rocks
September 2022 to January 2023
● To sell B2B products to contractors and homeowners.
● • To answer office and sales calls with the utmost form of customer service.
● • To use Rock Solid, our software system so that customers or homeowners that come into the office can
● get knowledgeable of the products we have, and to assist them in purchasing Parsons Rocks products.
● • To receive and file invoices from all forms that involve cash/credit transactions and driver logs for
● shipping and delivery.
● • To schedule drivers/trucks for drop-off of customer/client product, as discussed with the customer
● before purchase of any of the pavers, rocks, stone, and porcelain products,etc. that Parson Rocks offers.
● • To use Hubspot, Microsoft Teams, and Rock Solid to better direct and assist customers/ contractors and business owners with business affairs.
B2B Sales Representative
Vapetasia
June 2022 to September 2022
● To call Distributors and/or Wholesalers to discuss Vapetasia products and sales, and the benefit to why Vapetasias’ profit and products outweigh the competitors.
● To overturn PMTA fears with state and federal laws being passed, leading to deals for Vapetasia and corporate sales.
● Manage B2B relationships through public venue events and networking with new companies to maximize sales and revenue growth.
Supervisor
COBBLESTONE AUTO SPA-Chandler, AZ
November 2019 to March 2021
• To observe and assist car wash duties on a daily basis.
• To ensure all safety and procedures are followed adequately.
• To help customers with any issues or assistance they may need while on the car wash line.
• To schedule and organize employee schedule weekly and daily.
• To report to manager all daily and weekly earnings from the vacuum and finish line.
• To report to head office for any necessary training or new trends in the industry.
•
Canvass Manager
Education
Mesa High School-Mesa, Az, US
September 2013 to May 2017
Skills
• Problem management
• Customer acquisition cost tracking
• Cold calling
• Managing sales strategy or development teams - Largest team managed in a sales strategy or development role (11-20 team members)
• Final Cut Pro
• Team management
• Social media management
• Experience with individuals with mental health conditions
• Leadership
• Events management
• Sales Management
• Assembly
• Outbound sales
• Warm calling
• Editing
• Public relations
• Inside sales
• Mentoring
• Cross-selling target achievement
• Front desk
• Talent acquisition
• Paychex
• Maven
• Microsoft Outlook
• First aid
• Customer service
• Customer satisfaction tracking
• HubSpot
• Clear language communication
• Technical Proficiency
• Mechanical knowledge
• PTSD Care
• Filing
• Telecommunication
• Email marketing
• QuickBooks
• Digital marketing
• Retail sales
• Wireless sales
• Supply chain
• SharePoint
• Mobile marketing
• Project coordination
• Microsoft Powerpoint
• Mobile devices
• Writing skills
• B2C
• Payroll
• Canvassing
• Salesforce
• Outbound calling
• Power tools
• Inbound selling
• English
• Customer support
• Direct sales
• Supervising experience
• Conversion rate tracking
• Adobe Premiere
• Photo editing
• Retention targets
• Lead-to-opportunity ratio tracking
• Sales leadership - Sales leadership experience (6-10 years)
• Appointment scheduling (2 years)
• Upselling
• Climbing
• Word processing
• Grammar Experience
• Field sales
• Multi-line phone systems
• Sales
• Client base expansion - Expanded client base (11-20%)
• Business development (2 years)
• Driving
• Data entry
• Software troubleshooting
• Restaurant experience
• Team leadership
• Mobile applications
• Research
• Territory management
• Working with high schoolers
• ADP
• Highly adaptable to change and high paced work environments.
• Hospitality
• Microsoft Office
• Client services
• Closing sales
• Lead generation
• Live chat
• Accounting
• Communication skills
• Project management
• Calendar management
• Cash handling
• Sales cycles - Lead to close duration (Less than 30 days)
• Data analysis skills
• Achieving sales quotas
• Manufacturing
• Sales presentations
• Telemarketing
• Advertising sales
• Social media marketing
• Management
• Establishing new sales channels - New sales channels established (More than 10 channels)
• Customer retention
• Typing
• Agile
• Copywriting
• Sales strategy
• Pest Control (1 year)
• Marketing
• Zoho CRM
• Google Docs
• SaaS
• Product development
• Manufacturing industry sales team management
• Sales pipeline
• Sales team management
• Financial services
• Telecommunications industry sales team management
• Negotiation
• Tooling
• Photography
• Guest services
• Event marketing
• Property management
• Time management
• B2B sales
• Conflict management
• Cooking
• B2B marketing (3 years)
• Schedule management
• Sales account planning
• Excel, Microsoft Word, Google Sheets, Docs and Spaces Expert.
• Microsoft Excel
• Door-to-door
• Delivery driver experience
• Technical sales
• Windows
• Sales management
• Adobe Lightroom
• Account management
• Analytics
• Proofreading
• Accounting software
• Travel planning
• Customer relationship management
• Facebook Advertising
• ATS
• Retail industry sales team management
• Sales compensation planning
• Cleaning
• Sales revenue Forecasting
• Sales KPI setting
• Sales growth tracking
• Sales process optimization
• Sales training
• Sales coaching
• Revenue tracking
• Brand positioning
Certifications and Licenses
First Aid Certification
September 2023 to Present
AED Certification
September 2023 to Present
BLS Certification
September 2023 to September 2025
Certificate of first and and CPR by American Heart Association. For Basic Life Support. Driver's License
CPR Certification
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