Customer Service & Delivery Professional with Compliance Focus
Resume:
jennifer pontious
Boise, ID *****
********@*****.***
Work Experience
DOT Compliance Telemarketing Specialist
Express Compliance-Boise, ID
November 2025 to Present
Customer Service Representative
Citi-Boise, ID
March 2023 to November 2025
Answer phones and help customers with the credit card Amazon Delivery Driver
Customer Service LLC-Boise, ID
March 2022 to December 2023
Deliver packages for Amazon.
Seafood Clerk
Fred Meyer-Boise, ID
December 2022 to April 2023
Open and close the seafood counter as well as help customers Instacart Shopper
Instacart-Boise, ID
March 2020 to March 2022
shop and deliver groceries
Education
Pharmacy Technician (some college)
Carrington College-Boise-Boise, ID
August 2010 to May 2011
High school diploma or GED
Skills
• Customer relationship building
• Order inquiry handling
• Customer support
• Call center agent experience
• Typing
• Active listening
• Package delivery
• Patience
• Delivery Driver Experience
• Billing issue inquiries
• Problem-solving
• Microsoft Office
• Attention to detail
• Phone etiquette
• Managing customer accounts
• Technical Proficiency
• Customer service
• Microsoft Excel
• Communication skills
• Organizational skills
• English
• Call center experience
• Conflict resolution
• Empathy
• Computer operation
• Client services
Certifications and Licenses
Driver's License
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