Detail-Oriented Customer Service & Admin Specialist

Katherine A Gonzalez

Glendale Heights, Il ***** 708-***-****

*****.*******@*****.*** linkedin.com/in/kathy-gonzalez-54a8a548 PROFESSIONAL PROFILE

Detail-oriented and self-motivated Customer Service representative with previous office administration experience in Insurance, Back Office Banking and Mortgage. Competent in prioritizing daily work load and completing multiple tasks to ensure accuracy and timely delivery. Works well independently or in a team environment to support quality and efficient daily operations. Takes the initiative to assess a situation and independently take needed action to address the issue. Motivated to work smarter, not harder and contribute added value to the team.

AREAS OF PROFICENCY

Written and Oral Communication Skills Customer Service Time Management Travel Planning Detail Oriented Discrete Handling Confidential Information Ability to Manage Multiple Priorities Excellent Organizational Skills

PROFESSIONAL EXPERIENCE

McLarens LLC Peachtree Corners, GA

File Claims Analyst and Administrative Assistant 9/2018 – 5/2025

• Researched claim documents: verified documents gathered and analyzed information needed to set up claims, assured accurate data entry.

• Send acknowledgement to examiners, adjusters and customers.

• Communicated with the originating office to request missing information.

• Flagged files with missing information: issued request for missing info and individuals not located in our database.

• Collaborated work as a team led to many appreciation and positive responses for a job well done in making others work easier.

Heritage Crystal Clean (Advanced Resources) Elgin, IL Branch Administration (Contract position) 8/2017 – 8/2018

• Provided Customer Service: answered and responded to incoming calls from customers, directed calls to appropriate personnel and relayed messages for services to off-site branches.

• Communicated to Branch offices via email and phone to assist in resolution of customer compliant resolution processes.

• Responded to branch offices in need of emergency cleanups, receiving positive responses from customers on time efficient resolution.

Packaging Personified, Inc. Carol Stream, IL

Receptionist and Administration Assistant 3/2008 – 11/2016

• Greeted customers and visitors, answered phones, processed mail, reconciled checks, confidential correspondence, credit inquiries, organized meetings and ordered supplies.

• Prepared expense reports, spreadsheets, mail mergers and ensured accurate data entry.

• Replaced employees during times of absence in accounts receivable, traffic and purchasing. Katherine A Gonzalez 708-***-**** ******************@*****.*** 2 Accomplishments

• Minimized company expenses: researched, organized and reduced cost of business travel expenses for 16 sales personnel and executives without causing inconvenience to employees.

• Organized Sports Season Tickets program and recovered expenses for tickets not used, saving over $5,000.

• Identified incorrect printed packaging orders saving over $60,000 on one order.

• Set up two free conference lines: reduced cost for conference calls. ADDITIONAL BANKING AND INSURANCE EXPERIENCE

Banco Popular (Business Contract Solutions) Rosemont, IL Deposit Operations Clerk Including Customer Service

• Closed Savings accounts and CD’s for e-loan Bank: transferred interest, distributed 1099 to customers, sent cashier checks to beneficiaries and processed stop payments.

• Researched e-loan accounts: directed statements and checked copies to currency exchanges and adjustments, when needed.

• Verified E-loan accounts under compliance against fraud and anti-money laundering (AML). MidAmerica Bank, (PNC Bank) Downers Grove, Illinois Advanced from Senior Clerk to Deposit Servicing Processor EDUCATION

Albert G Lane Technical High School, Chicago, IL

Academic Diploma: Math and Science

CERTIFICATION

Professional Bookkeeping and Accounting Certificate PROFESSIONAL DEVELOPMENT

Anti-Money Laundering Course Truth in Savings Regulations D Code of Ethics Course Information Security Leadership Time Management Business Writing Consumer Loans Programs and Loan Closing Training Loan Customer Service Basics

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