Hospitality Professional-VIP Service & Upselling Expert

SABRINA SANTANA

Bottle Service • VIP Host • Hospitality Professional

Email: *************@*****.***

Phone: 860-***-****

SUMMARY

High-energy, customer-focused hospitality professional with 6+ years of experience in fast-paced environments, guest relations, and high-volume service. Skilled in upselling, VIP care, table management, presentation, and creating a fun, upscale guest experience. Known for strong communication, attention to detail, and maintaining a polished, professional image while working efficiently under pressure.

RELEVANT EXPERIENCE

Starbucks — Shift Leader (2020–2022)

• Delivered exceptional customer service in a fast-paced, high-volume setting.

• Trained and supervised staff; maintained polished presentation and strong communication.

• Handled cash, credit, and balancing registers with accuracy and accountability.

• Resolved customer issues quickly while maintaining a positive guest experience.

• Managed social media content to increase engagement. CREC — Classroom Assistant (2022–2025)

• Maintained a calm, structured environment while multitasking and supporting large groups.

• Communicated clearly with staff and clients, building strong rapport and trust.

• Organized schedules, managed records, and stayed highly detail-oriented. WCSU Residential Life — Front Desk / Resident Assistant (2017–2019)

• Managed front desk operations, guest logs, and high-traffic communication.

• Provided customer-service-focused support to 55+ residents.

• Solved conflicts professionally, quickly, and respectfully.

• Coordinated events and promoted a welcoming atmosphere. SKILLS

• VIP service & bottle presentation

• Upselling & table management

• Fast-paced hospitality experience

• Customer service excellence

• Cash handling & POS accuracy

• High-energy, positive attitude

• Strong communication & professionalism

• Social media engagement

EDUCATION

B.A. Anthropology/Sociology — Western Connecticut State University TEFL/TESOL Certification (2021)

RECOGNITION

RA of the Year (2018)

Partner of the Quarter (2021)

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