Business Optimization Specialist for Operations & Data Analytics

Contact

919-***-**** (Mobile)

******************@*****.**

m

www.linkedin.com/in/kamran-

hussain-4b6789b3 (LinkedIn)

Top Skills

Software Development

Warehouse Operations

Data Warehousing

Certifications

The Bits and Bytes of Computer

Networking

Technical Support Fundamentals

Managing Your Time

Publications

Glory (ESPN)

Kamran Hussain

Business Optimization Specialist

Raleigh-Durham-Chapel Hill Area

Summary

Business Optimization Specialist with 5+ years of experience driving process improvements and leveraging data analytics to enhance performance metrics. Proven track record in reducing operational inefficiencies, increasing profitability, and implementing KPIs to facilitate data-driven decision-making

Experience

Brainiac Foundation Inc

Business Development Manager

February 2021 - Present (4 years 10 months)

United States

Oversee all daily operations of the venue, ensuring seamless service Work closely with ownership to maintain the brand’s reputation for excellence and support expansion efforts

Utilized KPI metrics to restructure business operations, resulting in a 20% growth in client revenue within 6 months

Ensure guest satisfaction by cultivating relationships with high-profile clients and providing personalized, elevated service

Manage budgets, staffing, and training programs to maximize efficiency and profitability

Brand, partnership and market share expansion

Engineering and implementing solutions to help function business and growth of profit

Leveraged data analysis to identify inefficiencies in business processes, resulting in a 15% increase in operational efficiency. Generating value and implementing employe training, re-training and value analysis and value engineering.

Led successful proposal to town, state, and government officials, securing

$35,000 for an after school program

Redesigning Business strategy and layout.

Documenting KPI and KPI improvement

Contract work collaboration for the blueprint of the facility. Page 1 of 8

Primary point of contact for clients throughout the event planning and execution process, coordinating logistics, timelines, and vendor relationships to ensure seamless delivery of services.

Negotiate contracts with clients and vendors to build and maintain budgets. Prepare financial statements and maintain records pertaining to program activities.

Maintain strong relationships with existing clients to drive repeat business and referrals.

Communicate the needs of the client to leadership to ensure that the bid is properly executed prior to sharing with the client. Provide on-site support during events to oversee setup, execution, and guest satisfaction.

Negotiating deals, margins, and necessities to foundation to resource as an asset within the well-being and longevity of the mission statement for the foundation and purpose

Jump Academy

Creative Writing Instructor

June 2025 - July 2025 (2 months)

Knightdale, North Carolina, United States

Taught creative writing and songwriting to elementary, middle, and high school students during a summer enrichment program.

Created lesson plans integrating music, poetry, and self-expression to promote literacy and creativity.

Guided students in lyric writing, rhythm, and structure to develop original songs and boost confidence through performance.

Fostered a safe and inspiring space for students to express themselves artistically and emotionally.

Self-employed

Business Development Specialist

August 2020 - July 2025 (5 years)

Helping small and local businesses optimize their growth using KPIs and SWOT analysis data. Reporting back to the owners and creating digital media strategies to expand revenue and loyal customers and clients. Restructuring business models to create higher value in their field of business and problem solving within funding and shareholder reporting & communication Verizon

Technical Support Analyst

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April 2020 - August 2023 (3 years 5 months)

New Jersey, United States

Serviced Clients & Managed Their Accounts:

Developed and maintained strong relationships with clients by actively listening to their needs and providing personalized support. Acted as the primary point of contact for clients, addressing their inquiries, concerns, and requests.

Regularly reviewed and assessed the status of client accounts to ensure they received a high level of service and attention.

Inquired Tickets and Collaborated with Teams on Business Functionality Improvements:

Actively monitored and managed customer support tickets and inquiries to ensure timely resolution.

Collaborated with cross-functional teams, such as product development and engineering, to identify opportunities for enhancing business functionality. Translated customer feedback and ticket data into actionable insights to drive improvements in products and services.

Collaborated with Marketing and Technical Support Teams to Provide Feedback with Clientele Feedback Data:

Worked closely with marketing teams to provide valuable insights derived from client feedback data.

Contributed to the development of marketing strategies and campaigns based on client preferences and pain points.

Collaborated with technical support teams to bridge the gap between client needs and technical solutions, ensuring a customer-centric approach. Managed Accounts of Clients and Met the Needs of Customer Satisfaction: Took a proactive approach in managing client accounts, ensuring that their expectations were consistently met or exceeded.

Conducted regular check-ins with clients to assess satisfaction levels and gather feedback.

Implemented strategies to address any issues or concerns raised by clients, focusing on maintaining high levels of customer satisfaction. Multi-Channel Support:

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Provide technical assistance through various communication channels, including phone, email, live chat, and remote desktop access. Adapt communication style to effectively assist users of different technical backgrounds.

Kamxwow

Social Media Marketing Specialist

July 2015 - September 2022 (7 years 3 months)

United States

post content that promotes the product with a social media calendar find target audience

determine a tone

Drove a significant increase in social media engagement, resulting in 80,000 views and generating $3,500 in sales from a $100 marketing campaign Increased conversion rates by 30% by optimizing audience targeting and leveraging data insights from social media traffic Engineered solutions that drove profit growth by 10% email blasts, text promotions, and social media influencer ad campigns SMART goals

SWOT analysis

social media auditing

switching between roles of creator, customer service and strategist growing brand's social media platform and brand awareness converting content into generating ROI and sales

re-branding & real-time adjustments

Paying attention to audience behavior and quickly adjusting Studying feedback, traffic and establishing core audience & highest ROI & KPI within the advertisment pipeline

Studying trends both micro & macro

SEO & unpaid / paid promo campaigns

Deadlines within launching campaigns and projects sales/revenue from advertisements

Leading, instructing, and researching blind spots for improvement & optimization

Establishing value & value engineering

Newark Symphony Hall (Newark Performing Arts Corporation) Project Manager

February 2021 - June 2021 (5 months)

Newark, New Jersey, United States

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Created the theme song for the online interview-style show "HOMEGROWN" Directed the musical and studio personnel coordination Musically composed and curated the sound identity and composition of the music

Budgeted and paid out the music team involved

Mixed and mastered the music to be used as a theme song for the show Edited and launched social media promotion

New Apprenticeship

IT Service Now Bootcamp & Apprenticeship

October 2020 - June 2021 (9 months)

Raleigh, North Carolina, United States

Three 3-month Bootcamps of learning service now platform Learning ACL, SLA, and Security Admin Rules

Handling tickets with IT complaints, bugs, and fixes that need to be made SCRUM Mastering overview training

Java Script, C++, HTML training

Portfolio & website desgin

Agile methodology training and functionality

Teamwork and following directions

Time-sensitive and high-pressure performance tasks training K&S Music Warehouse

Assistant Manager

October 2018 - August 2019 (11 months)

Berkeley Heights, New Jersey, United States

Inventory Management:

Stocking, grading, and labeling instruments.

Receiving and inspecting incoming shipments.

Maintaining accurate inventory records.

Repair and Shipping:

Overseeing instrument repairs and shipping.

Ensuring timely and proper packaging for shipments. Training and Supervision:

Training and supervising new hires.

Ensuring adherence to warehouse procedures and safety protocols. Customer Service:

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Answering client inquiries and providing exceptional service. Addressing customer concerns and maintaining high satisfaction. Quality Control:

Inspecting instruments for quality and grading.

Ensuring only quality instruments are available for sale. Documentation and Reporting:

Maintaining detailed records of activities.

Preparing reports on inventory and repairs.

Inventory Management:

Maintaining accurate records of instrument inventory levels. Collaborating with the inventory control team to optimize stock levels and prevent shortages or excess stock.

Reporting and Documentation:

Preparing reports related to inventory, repairs, and instrument grading. Keeping detailed records of all transactions and activities for accountability. Collaboration with Sales and Marketing:

Collaborating with the sales and marketing teams to ensure instruments are readily available for promotions and sales campaigns. Providing input on pricing strategies and inventory levels to meet market demand.

Artist Mill International

Mixing Engineer

July 2018 - July 2019 (1 year 1 month)

Raleigh-Durham-Chapel Hill Area

Life Management 501c3

Assistant Manager

June 2018 - May 2019 (1 year)

Newark, New Jersey, United States

Supporting manager with program direction with kids Summer camps

Afterschool programs

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Music Course Director

Tutoring

NYSC

Customer Service Representative

October 2017 - May 2018 (8 months)

Montclair, New Jersey, United States

Operated phones

Signed up new customers and guests

Handled accounts

Left notes for the senior manager

Reported issues

Cleaned and maintained maintenance for the gym

Folded and prepared enmities

Opened and closed gym

Validated parked

Created meetings and scheduled classes

Followed up with billing inquires

MetLife Stadium

Sales Associate

July 2015 - October 2015 (4 months)

East Rutherford, New Jersey, United States

Education

Wake Technical Community College

Associate's degree, Business, Management, Marketing, and Related Support Services

Essex County College

Bachelor of Business Administration (B.B.A.), Business/Commerce, General · (2016 - 2016)

County College of Morris

Sociology

County College of Morris

Sociology, Journalism · (2015 - 2016)

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West Orange High School

High school Diploma, Music · (2011 - 2015)

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