IT Support Specialist with 5+ Years Experience

David Hunsdon

480-***-**** *********@*****.***

Professional Summary

IT Support Specialist with 5+ years of experience providing technical support, system administration, and web development solutions. Skilled in troubleshooting, remote support, and managing IT infrastructure for large user bases. Known for excellent problem-solving, customer service, and ability to adapt quickly to diverse technical environments.

Technical Skills

● Systems & Networking: Active Directory, TCP/IP, VPN, LAN/WAN, VoIP, SIP, Cisco Meraki

● Tools & Platforms: ConnectWise, TeamViewer, VMware, HelpSpot, LDAP, Powershell, Linux

● Web & Databases: HTML, CSS, PHP, WordPress, Database Management Other: MFA, Remote Support, End-User Training, Customer Service Professional Experience

Candor – Phoenix, AZ (Remote)

Support Representative Sep 2022 – Apr 2024

● Delivered technical support to a diverse roster of clients, resolving issues efficiently and improving customer satisfaction.

● Utilized ConnectWise, TeamViewer, and Cisco Meraki to troubleshoot and maintain client systems.

● Ensured smooth remote operations by diagnosing and resolving networking and hardware/software issues.

AP Professionals – Phoenix, AZ (Remote)

Service Desk Analyst Apr 2022 – Aug 2022

David Hunsdon

480-***-**** *********@*****.***

Resolved 50+ weekly password reset, MFA, and VPN issues to ensure secure and uninterrupted system access.

● Assisted end-users across multiple platforms, maintaining high service desk satisfaction ratings.

TEKsystems – Phoenix, AZ

Service Desk Analyst Aug 2021 – Mar 2022

● Provided Tier 1 & 2 support for 4,400+ internal users across telecom and IT systems.

● Administered VoIP and desk phones, streamlining onboarding and reducing setup time by 20%.

● Troubleshot complex issues involving TCP/IP, VPN, VMware, LDAP, and Linux. World of Rugs – Scottsdale, AZ

Webmaster & IT Support Jun 2020 – Jul 2021

● Developed and maintained company website, optimizing SEO and improving site visibility.

● Provided technical support across four retail locations, reducing downtime and increasing productivity.

● Managed company database, ensuring data integrity and accuracy. McKesson Specialty Health – Scottsdale, AZ

Customer Support Representative Jun 2018 – Nov 2018

● Provided HIPAA-compliant support to patients and healthcare providers.

● Documented and reported adverse events, ensuring compliance with federal regulations.

(Additional roles available upon request.)

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