Administrative Professional with Data Entry Expertise
Resume:
Ashley Abbott
Buffalo, NY *****
**********@*****.***
Professional Summary
Detail-oriented professional with extensive data entry and administrative experience. Skilled in keyboarding, coordinating communications, document organization, and providing exceptional customer service. Focused on precision, reliability, and efficiency in independent and team-based work. Authorized to work in the US for any employer
Work Experience
Receptionist/Insurance Administrative Assistant & Billing Clerk Promark Insurance-Williamsville, NY
August 2023 to February 2025
• Served as sole receptionist for all guests & mail/deliveries to Promark Insurance, Sheridan Benefits, ROI Financial Group, & Sheridan HR; Greeted everyone professionally and provided a positive first impression of all companies represented within the building
• Provided exceptional customer service and colleague support via phone/email/chat platforms and in person; Cultivated close relationships and consistently received positive feedback from clients, executives, and service representatives for pleasant attitude and demeanor
• Served as sole administrative assistant for Promark Insurance performing clerical tasks such as screening calls, executive calendar management, filing documents, scanning/copying materials, and inventory supply management/organization; Maintained filing system for insurance policies, billing notices & statements, and other financial documents
• Efficiently managed a high volume of incoming/outgoing calls for colleagues and executives; Communicated information on personal/commercial insurance services regarding policy & coverage details, billing and payments, and claims information
• Opened, sorted, and distributed/scanned high volumes of incoming mail; Processed outgoing mail, including packaging/labeling, arranging for courier pickup, and operating postage meter machine
• Assisted with budget management by serving as main point of contact for non-payment issues; Proactively streamlined accounts receivable by identifying client and carrier billing trends/patterns and necessary administrative process improvements
• Processed payments and maintained records of all customer interactions/billing activities both on paper and using CRM software; Proofread and edited colleague transaction memos with numerical errors or discrepancies
• Utilized accounting software to generate monthly premium statement reports; Compiled data/verified accuracy and communicated with necessary colleagues to reconcile discrepancies before submitting reports
• Coordinated with claims field investigators to schedule inspections/assessments between surveyors and policyholders as part of claims processes
• Assisted in training both new and older staff members on best billing and administrative practices improving overall department productivity
• Consistently achieved high productivity/accuracy and met strict deadlines while performing complex data entry in busy, fast-paced environment
• Demonstrated either experience or quick learning with different types of business software and services
(Windows troubleshooting, Microsoft Office/Excel/Outlook/Dynamics 365/OneDrive/Teams, AMS360, Hover Networks phone system, Zoom, Keeper Security, etc.)
• Maintained an organized front desk and lobby area including watering plants and holiday decorating; Collaborated with management on reception area design during construction/renovation by providing advice on flooring & paint, furniture placement, artwork selection, and lighting
• Inspected maintenance problem areas to identify any repair needs, including supervision of large exotic fish aquarium; Contacted necessary maintenance technicians during times of emergency Insurance Claims Audio Transcriptionist
Allegis Transcription-Remote
June 2023 to August 2023
• Transcribed audio recordings of insurance claims court cases using transcription software and foot pedal
• Followed highly complex guidelines and formatting requirements to deliver transcripts that meet extremely specific legal needs
• Demonstrated excellent listening skills to accurately capture spoken words and distinguishable sounds, emotion and volume, pauses/timing, and usage of highly specific grammar/punctuation/special characters
• Demonstrated strong research skills when encountering technical jargon, unfamiliar topics/terms, proper names/places, foreign words, and other specialized vocabulary
• Maintained high level of concentration during lengthy audio recordings; Ensured quiet focus/careful listening to identify and transcribe background noise and less noticeable audio
• Proofread all transcripts before submission; Understood the risk of error in incorrect name spelling, homonyms, foreign words, and general mishearing
• Maintained confidentiality of sensitive information contained within audio recordings
• Received minimal training in Spanish transcriptions requiring separate legal guidelines Residential Home Cleaner
Self Employed-Buffalo, NY
October 2022 to June 2023
• Performed residential cleaning services specializing in attention to detail
• Coordinated schedule availability with clients and checked in before appointments via text for confirmation and important updates
• Maintained a pleasant attitude around clients and expressed welcoming interaction with children and pets
• Performed thorough cleaning tasks including dusting, vacuuming/mopping, trash removal, and sanitizing all surfaces
• Proper bathroom sanitation (cleaning toilets, sinks, showers, appliances, floors etc; restocking supplies)
• Proper kitchen sanitation (washing dishes, cleaning refrigerators, sinks, stoves/oven, appliances, floors etc)
• Made beds in a presentable manner following any specific client instructions/requests
• Cleaned carpets with specialized cleaning solution and vacuum equipment
• Used strategic decision-making by adding special cleaning products to inventory as specific situations arise
• Provided flexibility in accommodating last-minute schedule changes or additional requests
• Frequently received positive feedback in delivering exceptional service
• Reported unusual findings/situations to clients
Data Entry Clerk
Randstad-Getzville, NY
April 2022 to January 2023
• Reviewed and entered account information and check deposits from global Citibank customers into data collection system
• Job requirements included consistency of 98% typing accuracy rate and ability to type over 60 words per minute (typically am able to type 80-90 wpm)
• Quickly and proficiently deciphered high volumes of handwritten customer information on financial applications, legal documents, and checks; Individually processed hundreds of documents and hundreds/ thousands of checks per work shift
• Engaged in friendly competition by having personal speed/error rate accessible to other employees for learning improvement
• Received constant monitoring by management to verify typing accuracy, prioritize workload, and meet time-sensitive deadlines
• Maintained a high level of attention to detail while analyzing and deciphering large volumes of indistinct/ scrawled information; Efficiently proofread all work before submission
• Developed better understanding of name spelling variations per global location and implemented knowledge while deciphering documents
• Determined whether data needs further review and reported unusual findings to management
• Frequently used Learning Management Systems/website portals to complete training on customer confidentiality and employee safety protocols
• Followed strict building protocol on personal clothing/technology/food packaging Administrative Assistant/Driver
iRepair Buffalo-Buffalo, NY
May 2021 to 2023
• Drove technician to/from work sites and safely carried/transported repair equipment and customer property (computers & laptops, smart phones, hard drives, etc)
• Worked at front desk and answered calls to make appointments, give customer updates, and discuss prices/shop information
• Performed clerical tasks such as calendar management, filing documents, and recording information in voicemails/texts
• Managed records of all customer information and interactions, payments/billing activity, and repair updates both on paper and digitally
• Opened/filed incoming mail noting time-sensitive matters; Processed outgoing mail including packaging, labeling, and accurately weighing packages
• Picked up packages/certified mail/customer drop-offs from FedEx and business PO Box
• Organized and assisted with tech replacement inventory by reordering products, ensuring timely completion for customer estimates
• Confirmed orders have correct product specifications as to not confuse similar products during initial purchase or in verifying a return
• Optimized appointment schedule based on new customer inquiries and repair updates
• Maintained organization of customer property, technician workspaces, storage areas, and repair tools
• Ordered office supplies/general repair tools and contacted necessary providers about incorrect orders Commercial and Residential Cleaner
CK Cleaning Service-Buffalo, NY
October 2021 to December 2022
• Performed residential cleaning for disabled clients of Transitional Services Inc. and commercial cleaning for offices/retail stores
• Reported to TSI management before cleaning to obtain important or necessary social requirements per disabled client
• Performed thorough cleaning tasks including dusting, vacuuming/mopping, trash removal, and sanitizing all surfaces
• Proper bathroom sanitation (cleaning toilets, sinks, showers, appliances, floors, etc; restocking supplies); Proper kitchen sanitation (washing dishes, cleaning refrigerators, sinks, stoves/oven, appliances, floors, etc)
• Maintained a positive attitude around all clients/business employees and extended empathy while socializing with disabled clients
• Followed safety and confidentiality guidelines when entering occupied rooms or cleaning areas that contain sensitive information
• Reported unusual findings to client management and personal supervisor Residential Home Cleaner
WeClean-Buffalo, NY
April 2022 to October 2022
• Performed residential cleaning services that advertised/specialized in fine detailing
• Quickly became most requested cleaner with company unable to accommodate all requests for my services due to busy schedule
• Received recognition and personal bonuses from management for going above and beyond and consistently receiving 5 star ratings/positive feedback
• Utilized work app to review client information and expectations/requests before appointment and during cleaning to upload before/after photos
• Maintained a pleasant attitude around clients and expressed welcoming interaction with children and pets
• Collaborated with team members for certain projects involving extreme deep cleaning or large residences
• Efficiently managed time by prioritizing tasks to meet approximate cleaning time estimates
• Contributed suggestions for improving efficiency/productivity within the house cleaning team and increasing accuracy of work app data
• Performed thorough cleaning tasks including dusting, vacuuming/mopping, trash removal, and sanitizing all surfaces
• Proper bathroom sanitation (cleaning toilets, sinks, showers, appliances, floors, etc; restocking supplies); Proper kitchen sanitation (washing dishes, cleaning refrigerators, sinks, stoves/oven, appliances, floors, etc)
• Made beds in a presentable manner following any specific client instructions
• Managed inventory of personal cleaning products and tools by making purchases and submitting receipts via work app
• Used strategic decision-making by adding special cleaning products to inventory as specific situations arise
• Followed safety and confidentiality guidelines when entering occupied rooms and while cleaning in areas containing sensitive information
• Reported unusual findings/situations/updates to necessary clients, supervisors, or work app
• Maintained a professional appearance with clean uniform while representing the company's brand Volunteer Teacher's Aide
St. Gregory the Great Catholic School-Buffalo, NY
January 2007 to June 2022
• Assisted in classroom supervision of up to 25 children ages 3-7
• Provided technical support to teacher on data entry tools/software
• Typed/proofread lengthy emails and entered student grades/behavioral notes into report card database
• Offered creative lesson plan ideas and digitally prepared selected math, reading, and writing lesson material
• Encouraged imagination through reading books in unique voices, puppetry, role playing, and detailed lesson drawings
• Collaborated with teacher on classroom furniture placement and decorative elements per school year/ season/holiday
• Supervised/assisted students with art projects ensuring safety and comprehension of directions
• Socialized with parents/guardians during holiday parties noting positive qualities and behavior in students; Incorporated portrait photography into student arts & craft gifts for parents
• Assisted in preparation/portioning of snacks ensuring dietary guidelines are followed
• Managed remote classroom software to post lessons/homework, class news/blog entries, and miscellaneous website links during COVID-19
• Assisted in recording, editing, and posting video lessons during COVID-19 remote learning Damage Restoration Technician
Paul Davis Restoration-Buffalo, NY
October 2021 to April 2022
• Performed mold remediation in residential properties through removal/dehumidification/sanitation process
• Followed health and safety protocols while working on sites with biohazards or structural instability
• Carefully mixed cleaning chemical solutions and applied enzymatic or antimicrobial treatments to affected areas
• Utilized equipment such as specialized fans, dehumidifiers, and vacuums while wearing proper PPE
• Ensured proper containment procedures throughout restoration projects to prevent cross- contamination
• Assisted in the packing/unpacking of contents during the restoration process using proper handling Event and Portrait Photographer
Self Employed-Buffalo, NY
April 2009 to April 2021
• Photographed portraits and weddings/events of various sizes (intimate ceremonies to large-scale events with hundreds of guests) in all areas of Buffalo; Maintain a digital portfolio showcasing diverse styles and genres of photography
• Managed all aspects of photoshoots including scheduling, client communication, location scouting, equipment setup, post-process editing, and payment
• Discussed preferences and details of photoshoots/edits with clients to understand their vision and exceed expectations; Adhered strictly to event timelines provided by clients to capture key moments and special requests
• Maintained strong attention to detail during events to capture precise moments with best timing, lighting, and angles
• Created a comfortable and relaxed atmosphere during all photo sessions to capture natural expressions; Directed large group photos efficiently by demonstrating patience and giving audible/ concise directions
• Worked efficiently under pressure while maintaining professionalism/composure in fast-paced environments; Ensured privacy by providing necessary space during sensitive scenarios
• Created and reviewed detailed photography contracts and packages to ensure client satisfaction
(available upon request); Delivered all edited and completed photos within agreed-upon time estimates following client requests on media storage and print selection
• Provided creative ideas by posing clients and incorporating props using spatial awareness, location details, and noting unique personality traits; Provided guidance on wardrobe choices for engagement and newborn photoshoots
• Managed multiple camera bodies and lenses simultaneously to capture different angles and perspectives; Safely transported large amounts of fragile or valuable photography equipment between locations without damage
• Used advanced editing techniques (e.g., retouching blemishes, wardrobe adjustments, etc) while maintaining a natural look
• Used professional photography equipment (Canon cameras/lenses/lights/printer, tripods, backdrops, etc) and edited photos using industry-standard Adobe Photoshop/Lightroom software
• Frequently received highly positive feedback from clients on innovative editing techniques and unique camera skills
[Received 2009 Villa Maria College Photography Scholarship]
[Portfolio samples available upon request]
Hotel Housekeeper
Red Roof Inns, Inc.-Buffalo, NY
February 2020 to November 2020
• Cleaned hotel guest rooms with attention to detail and consistently received positive feedback/ customer requests for personal service; Received recognition from management for maintaining a spotless record during inspections
• Collaborated with front desk staff to prioritize room cleaning based on guest check-in/check-out schedule; Efficiently managed personal time by prioritizing tasks to meet room turnover quotas
• Responded promptly to guest requests for additional amenities/services and answered questions with a friendly attitude; Collaborated with other departments such as maintenance and laundry services to provide quick customer service
• Performed thorough cleaning tasks including dusting, vacuuming/mopping, trash removal, and sanitizing all surfaces; Proper bathroom sanitation (cleaning toilets, sinks, showers, appliances, floors, etc)
• Made beds and restocked linens in a pristine manner following specific folding/tucking instructions; Stocked and replenished other room supplies including toiletries and coffee bars
• Followed safety and confidentiality guidelines when entering occupied rooms or handling personal belongings left behind by guests
• Assisted with cleaning supply and linen inventory by notifying management of low supplies
• Demonstrated communication skills by serving as a speech translator between guests and employees with Limited English proficiency
Audio Transcriptionist
Rev.com - Remote
September 2019 to January 2020
• Carefully listened to and transcribed various types of audio recordings including customer service complaints, meetings and lectures, training videos, etc.
• Followed complex guidelines and formatting requirements to deliver transcripts that meet specific needs; Used specific/detailed labeling of speakers, distinguishable sounds, and music changes
• Demonstrated excellent listening skills to capture accuracy in spoken words/dictation and description of emotion/volume/music, noting pauses or unique time signatures; Recorded time tracking of all audio within files
• Demonstrated strong research skills when encountering technical jargon, unfamiliar topics/terms, proper names/places, foreign words, and other specialized vocabulary
• Received strict time-sensitive deadlines on all recordings and understood importance of prioritizing time before accepting a project
• Ensured quiet focus/careful listening and attention to detail to identify and transcribe background noise and less noticeable audio
• Proofread all transcriptions before submission; Understood the risk of error in incorrect name spelling, homonyms, foreign words, grammar, and general mishearing
• Followed technical guidelines for flagging and removing broken audio files within system Store Custodian
USI Building Services-Buffalo, NY
November 2009 to April 2011
• Cleaned and maintained two public floors and one employee floor (offices & cafeteria) of JCPenney
• Prepared store before opening/maintained store during open hours
• Mentored new custodial staff members on proper cleaning
• Washed and dusted surfaces, countertops, mirrors, dressing rooms
• Vacuumed and swept all floors/carpets
• Trash removal/changed all waste baskets; Used trash incinerator with established safety precautions to ensure proper disposal of hazardous waste
• Proper bathroom sanitation (cleaned toilets, sinks, floors, etc; restocked supplies)
• Proper kitchen sanitation (cleaned sinks, refrigerators, appliances, floors, etc; restocked supplies)
• Maintained vestibules and removed litter from outside property
• Promptly reported maintenance issues to management
• Answered customer questions with a positive attitude Sales Promoter/In Store Model
TT New York-Buffalo, NY
January 2009 to November 2009
• Modeled formal dresses/footwear in front of local TT New York retail stores and scouted surrounding extended properties to attract curiosity and engage in socializing with potential customers
• Distributed promotional flyers/coupons and gathered customer feedback on products, pricing, and promotions
• Maintained a high level of professionalism at all times and answered customer questions with a pleasant and friendly attitude
• Assisted customers in finding a dress that fulfills/exceeds their expectations and provided personal recommendations if customer requested
• Collaborated with team members in visual merchandising efforts to create appealing window arrangements/displays and an organized store environment
• Maintained fitting rooms by ensuring cleanliness and organizing garments after use Kitchen Staff
Just Pizza-Buffalo, NY
June 2007 to February 2008
• Prepped pizzas for cooks by preparing dough, toppings, and sauces according to customer preferences
• Prepared cold subs and salads, including prep of washing, chopping, and slicing vegetables
• Ensured food was visually appealing and high quality was consistently delivered to all customers
• Collaborated with team members to prioritize tasks and ensure timely delivery of food
• Answered phone calls to take orders and answer customer questions about meals and prices
• Maintained knowledge of current menu items, specials, ingredients, cooking techniques, etc.
• Memorized order writing guidelines for toppings abbreviations and meal acronyms
• Maintained organization/cleanliness/sanitation of work areas, equipment, and utensils to ensure compliance with food safety regulations
• Assisted with inventory by monitoring stock and notifying management of any shortages
• Followed proper food handling procedures and portion control guidelines
• Pre-cleaned large volumes of pans/dishes/utensils/glassware and operated washing machines to complete sanitation
• Worked efficiently under pressure in a fast-paced environment to meet customer demands Education
High school or equivalent
Mount St. Mary Academy-Kenmore, NY
2005 to 2009
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