Customer service collections
Resume:
Rita Fischer
Killeen, TX ***43
***************@*****.***
SUMMARY OF QUALIFICATIONS
Results orientated professional, extensive experience in Customer Service. Desired to be a part of an innovative company, to be challenged, grow, and reach full potential.
− Account Management
− Team and Detailed
Oriented
− Planning and Scheduling
− Policy Implementation
− Troubleshooting
− Administrative Support
− Customer Service
− Leadership and Training
− Organizational Stability
Exceptional communications and customer service skills; highly responsive to customer concerns, promptly addressing problems and complaints; with the proven ability to interact and collaborate with multiple levels of management and diverse cultural audiences in visibly high-tempo environments.
Professional work experience and training, with a focus on customer service and account-based programming.
Ability to adapt to new supervision and personnel, with a knowledge of satisfaction and accountability taking a priority in a team-based environment.
Experience with Microsoft (MS) Windows Operating Systems and MS Office Software (Word, Excel, PowerPoint, Outlook, Access, and Internet Explorer) Possess an ACTIVE SECRET Security Clearance
PROFESSIONAL EXPERIENCE
GC Services – Call Center -Copperas Cove, TX April 2022-November 2025 Customer Service/Advance Technical Support
Managed high-volume outbound and inbound calls to recover past-due accounts for Mercedes-Benz Financial Services. Maintained professionalism while consistently meeting or exceeding monthly collection quotas.
• Contacted customers with delinquent accounts to negotiate payment arrangements and resolve outstanding balances.
• Utilized collection software and databases to track customer accounts, document collection efforts, and update account statuses.
• Communicated with customers via phone, email, and written correspondence to discuss payment options and resolve billing disputes.
• Maintained accurate and detailed records of collection activities, including notes on customer interactions, payment arrangements, and promises to pay. Teleperformance – Call Center– Killeen, TX November 2017-March 2022 Rita Fischer PAGE TWO
Customer Service/Advance Technical Support
Develop, implement, assess, and improve day to day operations of inbound call center in order to meet and exceed all aspects of client needs and requirements according to policies and procedures.
• Ensure all policies and procedures are adhered too
• Work with confidential customer information and treat it sensitively
• Handle both internal and client led performance discussions
• Ensures daily performance metrics are being met or exceeded
• Maintains customer records by updating account information.
• Track all call related information for auditing and reporting purposes
• Connect with customers via phone/email/chat/and or social media to resolve their questions or concerns
• Respond to requests for assistance and/or possible processing payments AT&T – Call Center– Lubbock, TX September 2005-March 2017 Customer Service/Advance Technical Support
Serves customers by providing product and service information, resolving product and service problems.
• Attracts potential customers by answering product and service questions, suggesting information about other products and services.
• Opens customer accounts by recording account information.
• Maintains customer records by updating account information.
• Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
• Detail orientated with the ability to multi-task and adapt in an ever-changing work environment.
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