Detail-Oriented Administrative & Records Specialist
Resume:
KAREN GALE
CUSTOMER S E R V I CE R E P R E S ENTATIVE
Baltimore, Md 21220
*********@*******.***
ABOUT ME
EDUCATION
EXPERIENCE
Delivered janitorial services to industrial sites and office buildings, leading a small, dedicated team. Established partnerships with multiple office buildings, coordinating weekly cleaning schedules and services. Managed day-to-day operations, including budgeting, accounts payable, accounts receivable, and payroll. Answered and managed incoming phone calls, providing efficient customer service and resolving inquiries. Worked cross-functionally with departments to ensure smooth and efficient transactions for customers and maintain strong professional relationships.
Processed employee payroll and managed annual benefits, ensuring timely and accurate administration. Co-managed a team of 100+ employees, maintaining a high retention rate of 95%. Oversaw all accounts receivable and payable functions, ensuring accurate and timely documentation. Led recruitment and onboarding processes for all new hires, ensuring smooth integration into the company. Results-driven professional with 15+ years of experience in office management, customer service, and team leadership. Skilled in communication, task management, and ensuring customer satisfaction. A collaborative and adaptable leader with in-depth knowledge of office and retail operations.
Eastern Technical
High School
Business Owner
Administrative Assistant
Co-Owner & Payroll Operator
Magnet Program of
Multi-Media
Virgin Cleaning Inc.
Guidance Mechanical LLC
First Fidelity Mortgage
1981 - 1985
Jan 2012 - May 2022
Oct 2013 - Nov 2021
Mar 1999 - Feb 2010
REFERENCES
Cindy Sweringen
Supervising Manager, Virgin Cleaning Inc.
Supervisor, Guidance Mechanical LLC
SKILLS
Office Management & Administration
Record & Document Management
Employee Training & Development
Payroll & Benefits Administration
Cross-Departmental Collaboration
Quickbooks, Microsoft Office & Suite (Word, Excel, Powerpoint, Outlook)
Critical Thinking & Problem Solving
Strong Communication & Adaptability
Taylor Leonard
Renee Eck
Office Manager, First Fidelity Mortgage
Administrative Assistant
Final Cut Landscaping
Processed and generated accurate invoices for services rendered, ensuring timely billing and payment. Coordinated and scheduled appointments, managing client calendars and optimizing scheduling efficiency. Handled accounts receivable, tracking outstanding invoices, and following up with clients to ensure timely payment. May 2022 - Sept 2023
Housekeeper
Cottages of Perry Hall
Sept 2023 - Present
Perform housekeeping duties, ensuring cleanliness and organization of assigned areas while adhering to sanitation and safety standards.
Manage time effectively to complete tasks efficiently and provide excellent customer service, addressing guest needs and ensuring satisfaction.
Contact this candidate