Customer Service Professional with Travel Focus
Resume:
Ron Baker Jr
Professional
Experience Education
JULY 2025 – Present
Telus International
Content Moderator
Moderating social media content for a major social media platform. Making sure content both audio and visual is within company guidelines. Removing content that violates company guidelines.
August 2024 - Jul 2025
FlyingCarpet.Travel
Ticketing/Customer care agent
Issued, changed, cancelled, and refunded airline tickets for customers via phone and email. Also assisted customers with booking hotels, transportation, and tours, Processed payments, and ensured all necessary documentation is provided to clients. Febuary 2023 – August 2024
Prestige Cruises – Air Specialist
Assist clients in planning and booking various travel arrangements such as flights, accommodations, tours, and transportation- Provide excellent customer service by addressing clients' inquiries and concerns promptly and professionally- Offer recommendations and advice on travel destinations, activities, and attractions based on clients' preferences- Handle reservations, cancellations, and changes in travel plans efficiently- Stay up-to-date on travel trends, regulations, and visa requirements for different destinations- 1995-1996
Computer Graphic Design
Westwood College - Thornton, CO
ACCORDANCE
Career Education Center - Denver, CO
1995 to 1996
Skills
Various GDS systems (AMADEUS,
SABRE, WORLDSPAN, FLEX)
Adobe Photoshop
Adobe Illustrator
Computer literacy
Sales
Customer Service
Warehouse experience
Restaurant experience
Contact
5804 Shawnee Ave
Las Vegas, NV 89107
*********@*****.***
Collaborate with hotels, airlines, and tour operators to secure the best deals for clients- Process payments and ensure all necessary documentation is provided to clients
April 2022 – January 2023
Venetian Hotel and Casino – House Keeper
Cleaning guest suites and handling guest housekeeping requests in a timely manner.
• hotel housekeeper
• Cleaned and maintained bedrooms
• Emptied trash
• Changed linens
• Restocked room supplies
• Sanitized (area or item rooms bathrooms counters August 2015 –April 2022
WK Travel – Waivers / Customer service Agent
Handled escalated cases regarding customers' refunds, name changes, medical ssues in regard to their airline tickets purchased through the travel agency
August 2012 –August 2015
WK Travel – Sales Agent
Fast paced sales position/ dealing with incoming calls selling, flight hotel and car reservations, also conducting customer service skills, in correcting customers tickets, names date etc Las Vegas, NV ACCOMPLISHMENTS
Recognized by supervisors and colleagues and customers for excellent customer service and commitment to work completion. References upon request.
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