Senior Business Office Manager Healthcare Finance & Operations
Resume:
Rola EL-KAAKI
*******@*****.***
Professional Summary
Highly motivated and detail-oriented Business Office Manager with 20 + years of experience successfully overseeing all facets of medical and non-medical office operations, including payroll, scheduling, billing, finances/daily accounting, conversion, collection, and following up with legal issues. Proven track record of improving efficiency, ensuring HIPAA compliance, and enhancing patient satisfaction. Proficient in EMR/medical billing software, e.g., ModMed, ADP] and dedicated to optimizing practice performance and financial health. In addition, experience in international sales, marketing, financial and cash management. Core Competencies
• Financial Management: Budgeting, Payroll Administration, Accounts Payable/Receivable, Insurance & Cash Collections, Financial Reporting
• Billing & Collections: Insurance Claims Processing, Denial Management, Revenue Cycle Management, Patient Billing, and conversion
• Operations & Administration: Staff Scheduling, EMR/EHR Systems, Inventory Management, Regulatory Compliance (HIPAA, OSHA), Workflow Optimization
• Leadership & HR: Hiring, Staff Supervision, Training & Development, Performance Evaluation, Conflict Resolution, Policy Development
• Bilingual (English, and Arabic)
Education/Certification
• Master of Public Administration, University of Michigan, Dearborn, MI, 2002
• Bachelor of Business, University of Michigan, Dearborn, MI, 1998
• PGCE (Post Graduate Certificate in Education), University of Sunderland, UK, 2013 Professional Experience
Business Office Manager 2022 - Present
The Harake Medical Institute Troy, MI
• Finances/Billing: Managed all financial operations, including developing and monitoring a $4 Million annual operating budget and analyzing financial performance for stakeholders.
• Billing & Collections: Oversaw the entire patient billing cycle, processing over $100k insurance claims per year and reducing outstanding patient collection balances by 15%.
• Payroll & HR: Managed bi-weekly payroll for a team of 30 staff members, including benefits administration, scheduling, training, and performance evaluations.
• Scheduling: Optimized patient and staff scheduling processes, which improved patient visitation rates by 75% and reduced patient wait times by 35%.
• Compliance: Ensured strict adherence to all federal, state, and HIPAA regulations, maintaining a secure and compliant environment for patient records and funds. Lead Manager 2019-2022
White House Black Market (Chico Co.) Livonia, MI
• Build Customer Base to increase conversion and sales.
• Assist store manager with scheduling, store ordering, receiving/sending shipments, closing/opening, handling cash, and front store vision.
• Training new employees.
• Assisting clients with their wardrobe needs.
Customer Service/Pharmaceutical Returns, & Marketing Research 2015-2017 Global Pharmaceutical Wholesale, Dearborn, MI
• Oversaw company’s’ pharmaceutical issues.
• Resolved problems to maintain and increase customer satisfaction.
• Reduced returns to prevent losses for the company.
• Increased sales by adding new line of vitamins.
• Involved in the design, labeling, layouts and brochures of the product. Operation Manager 2003-2013
DISC Manufacturing, Jeddah, Saudi Arabia
• Overlooking production, packaging, shipping
• Negotiations for new projects
• Public Relations
• Overlooking accounting, finance and purchasing
• Managing the Marketing Team to build on increasing business
• Creation of new strategic business plan.
• Expansion of marketing opportunities via new equipment purchases.
• Broadening of marketing niche to include additional industries and media.
• Development of business outside of Saudi Arabia.
• Diversification of customer approaches (advertisements, social media, etc.). BRITISH INTERNATIONAL SCHOOL OF JEDDAH, SAUDI ARABIA 2011-2013 Part-Time Position
• Taught Business Studies courses for Year-10 students preparing for the University of Cambridge’s International General Certification of Secondary Education (IGCSE). MOLINA (HMO) 1998-2000
• Created a system for transportation department to improve overall client satisfaction and reduce customer complaints to resolve issues with the company’s license.
• Contracted with transportation companies to provide customers with both land and air transportation to improve response time and options available for faster transportation.
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