Detail-Oriented Administrative & Data Entry Specialist

Kim McKenzie

209-***-**** ***.**********@*****.***

Professional Summary

Detail-oriented Administrative & Operations Professional with 15+ years of experience in data entry, customer support, documentation accuracy, and workflow management across healthcare, government, and customer service environments. Known for high typing accuracy, strong attention to detail, and ability to manage large volumes of information while meeting deadlines. Adept at remote work, multitasking, and supporting cross-functional teams with clean, reliable data.

Core Competencies

Data Entry & Data Accuracy (10,000-12,000 keystrokes)

10-Key & High-Speed Typing (60 wpm)

CRM & Database Management

Recordkeeping & Documentation

Spreadsheet Updating (Excel, Google Sheets)

Remote Work Productivity

Quality Assurance & Error Checking

Inventory or Case Tracking

Email & Communication Management

Document Uploading & Processing

Confidential Information Handling

Time Management & Task Prioritization

Administrative Support

Report Preparation

File Organization & Digital Systems

Professional Experience

Director of Call Center Operations & Data Strategy — Fortuna BMC

Remote • 2020 – 2025

Entered, cleaned, and validated customer, eligibility, and case data for Medicaid/Medi-Cal programs across multiple digital platforms.

Managed large volumes of records, ensuring accuracy, completeness, and compliance with HIPAA and internal guidelines.

Updated spreadsheets, performance dashboards, and audit logs using Excel, Google Sheets, and CRM systems.

Organized documentation, tracked workflows, and labeled digital files for easy retrieval by internal teams.

Supported back-office reporting by verifying data integrity and resolving discrepancies quickly.

Communicated with internal teams to clarify missing data, correct errors, and complete case files.

Workforce Manager / QA & Operations Support — Various Healthcare & Contact Center Clients

2018 – 2020

Entered and reconciled staffing, scheduling, attendance, and performance data into workforce systems.

Maintained accurate timecards, productivity reports, and daily/weekly performance logs.

Updated databases with employee status changes, PTO approvals, and schedule modifications.

Performed quality reviews of entered data to ensure accuracy, consistency, and proper formatting.

Processed administrative documents, uploaded files, and ensured proper categorization of digital records.

Supported remote teams by creating spreadsheets, templates, and tracking tools.

Customer Service & Eligibility Operations Manager — Health Plan / Managed Care Roles

Earlier Career Roles

Entered member data, eligibility updates, case notes, and claims information into multiple healthcare systems.

Verified accuracy of customer information and followed privacy and confidentiality processes.

Monitored queues, updated case records, and ensured documentation was complete and error-free.

Managed email communication, documentation requests, and daily administrative tasks.

Technical Skills

Microsoft Excel • Word • Outlook • PowerPoint • Google Workspace • Salesforce • Zendesk • HubSpot • NICE • Genesys • EMR/Eligibility Systems • Database Entry • 10-Key • Typing 60+ WPM • General Internet & Remote Tech Competency

Education

Associate Degree Coursework – Business Administration

Additional training in operations, data accuracy, AI development, and technical systems.

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