Customer-Focused Tech-Support Leader with Pharmacy Experience

LouAnne Edwards

Dedicated customer service professional with over 10 years of experience supporting patients, members, and clients in healthcare and retail environments. Skilled in data entry, billing resolution, and conflict management, with proven success in providing accurate, compassionate, and efficient service. Seeking to contribute to a customer-focused organization through effective communication, problem-solving, and attention to detail.

Leadership

Accomplished retail customer service professional with extensive experience in fast-paced, customer-focused environments. Demonstrates a strong commitment to delivering exceptional service and ensuring customer satisfaction through clear communication, product knowledge, and keen attention to detail. Skilled in training and mentoring associates to elevate service standards, improve team performance, and create a consistently positive shopping experience.

Certifications

Licensed Pharmacy Technician – Maryland (2022 – Present)

Microsoft Office & G Suite Certified

Contact

Charlottesville, VA 804-***-**** **************@*****.***

Experience

Customer Service Rep/Audiology Tech Evolution Hearing

2024-2025

Provide comprehensive patient support by managing inbound calls, scheduling appointments, maintaining accurate medical and billing records, and performing diagnostic testing and repairs on hearing aids to ensure optimal functionality, confidentiality, and patient satisfaction.

Store Manager Walgreens

2020-2024

Led day-to-day customer service, retail, and pharmacy operations, improving efficiency and accuracy in handling customer inquiries, transactions, prescription-related needs, and scheduling. Trained and developed high-performing teams to deliver exceptional service and support sustained operational and sales growth across the store.

Store Manager Rite Aid

2010-2020

Oversaw daily retail and pharmacy operations to deliver exceptional customer service, resolve prescription and billing inquiries, ensure data accuracy and compliance, and drive regional growth. Trained and coached associates to strengthen service skills, improve workflow efficiency, and elevate the overall customer experience.

Core Competencies

●Patient & Member Support

●Data Entry & Record Accuracy

●Billing & Payment Resolution

●Scheduling & Eligibility Verification

●Conflict Resolution & De-escalation

●Team Collaboration & Leadership

●CRM & Pharmacy Software (Intercom Plus, G Suite, Microsoft Office)

●HIPAA Compliance & Confidentiality

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