Leasing & Client Relations Specialist

Kimberly Yates

**** ********** *****, **** ***, Owings Mills, MD 21117

Phone: 410-***-****

Email: **********@*****.***

PROFESSIONAL EXPERIENCE:

Leasing Agent (Contract Employment) 21812023 - 312412023 Planned Companies

Alexandria, VA 22312

Performed various Leasing Agent functions for multiple high-end luxury apartment complexes. As a leasing agent, I was responsible for maintaining tenant & landlord records as well as participating in maintaining the integrity of the property

Handled customer service by answering incoming calls and greeting walk-in clients and residents. As the first face of the property, I took seriously the responsibility of problem-solving and giving exemplary service to residents, prospective tenants as well as guests on the property with a smile. Also, ensured resident satisfaction through post-lease calls, emails, or meetings. Maintained the occupancy level through leasing activities such as client tours, and preparation of leasing documents in compliance with company policies.

Coordinated with the Property Manager on day-to-day operational tasks and ensured all was completed accurately and timely.

Reviewed move-in and move-out documents such as leases and renewal contracts. These documents had to be compliant with regulatory guidelines and signed by the residents. I entered documents into the property management software.

Encourage prospective tenants to fill out our applications after the property tour. Proven capability to quickly develop and nurture business relationships with both internal and external customers and clients.

Regional Account Manager 8/19/2019 - 61112020

MSG (Insight Service Group)

Danvers, MA 01923

I served as a Brand Ambassador in the complete life cycle of Case Management products for the Property and Casualty Insurance, Medical and the Legal industries. I was the Account Manager in Sales and Marketing for Independent Medical Evaluations, Peer Reviews, Radiology Reviews, Disability Reviews, Functional Capacity Evaluations, Surveillance, and Social Media Reviews. Secured and built client relationships with CEOs, Senior Level Directors, Vice Presidents, Attorneys, and Medical Professionals into partnerships through constant, consistent, client communication. Knowledgeable of medical and insurance terminology and concepts in Case Management.

I research, interpret, and evaluate information to develop new sales techniques while effectively analyzing client needs, and ensuring prompt resolutions. I proactively took action to accomplish objectives to achieve goals beyond what was expected. I partnered with clients to understand their organizational needs and provide written proposals and recommendations to ensure prompt solutions that added value and productivity to their business needs. I facilitated and conducted sales presentations. To ensure product knowledge and benefits, I participated in and conducted In-Service visits, Trade Shows, Conferences, and workshops. I was the point of contact for effective problem-solving and providing resolutions. Mid-Atlantic Senior Sales Account Executive 6/19/1998 - 8/1/2018 Med-Eval I Genex Services

I organized, planned, and scheduled executive sales of Independent Medical Evaluations, Peer Reviews, Diagnostics, Disability Reviews, and Functional Capacity Evaluations for multiple high-profile clients for workers' compensation and liability for Maryland, Washington, DC, and Virginia. I participated in writing and presenting Requests for Proposals to maintain new and ongoing vendor relationships. I negotiated deals and proposals to ensure long-term agreements. I established and maintained strong relationships with new and existing clientele through frequent visits, written and verbal communications, problem-solving, and training. I was able to obtain exclusive visiting rights and referrals beyond my competitors. I analyzed market data and competition to identify external threats and strategically adapted sales strategies accordingly. I identified and developed an understanding of customers’ business needs and made recommendations to improve workforce management. I presented services and products to clients with persuasive sales presentations. I researched and evaluated jurisdictional statutes to be able to adhere to the boundaries of those statutes for the benefit of the company and the client. I provided training, coaching, and mentoring to new account managers and other internal operational employees. Regularly engaged and communicated with internal operational staff to ensure customer satisfaction. I recognized complex operations and collaborated with cross-functional teams to drive excellence in trust, reliability, and open communication. I provided professional medical In-services with doctors of all specialties for training and education. I organized, planned, and, searched for venues for trade shows, conferences, workshops, and, various industry events. Hosted client entertainment and events during and after work hours to maintain and secure growth potential.

Marketing Tools

Zoom

RealPage / OneSite

Webex

Salesforce

CRM Microsoft Dynamics 365

Concur Solutions

Microsoft Office

Survey Monkey

Lotus Notes

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