Customer Service Leader with Operations Focus

Kelsey Dodge

**** ** ** **********, *** York ****0 845-***-****

**********@*****.***

I have extensive experience in customer service and team leadership. I have proven ability to manage staff effectively while ensuring exceptional customer relations. I am skilled in money handling and decision-making, consistently enhancing operational efficiency and client satisfaction. Recognized for successfully overseeing store operations and improving appointment scheduling processes.

Skills

Customer service

Money handling

Team leadership

Decision-making

Customer relations

Staff supervision

Workload Management

Work History

Assistant Manager, 02/2022 to 12/2024

Dollar Tree - Hyde Park, NY

● Oversaw staff activities

● Open and closed the store (key holder, doing register deposits, opening registers for each personcoming in for the next shift)

● cashier

● stocking the entire store

Receptionist, 01/2021 to 08/2021

Hand and Stone Massage and Facial Spa Poughkeepsie, NY

● Greet incoming clients (if new filled out their form with them)

● Helped the customer that we're done with services schedule next appointment or pitch the membership if not already a member

● Answered the phone (answered any questions, schedule appointments, etc)

● Closed the registers at night

● Responsible for appointment reminders, rescheduling if necessary Cashier, 01/2016 to 12/2020

Stewart's Shops - Lagrangeville, NY

● open and closed the store

● stocked the store, made the grocery orders for the store

● cashier

● NY Lotto count

● opening and closing if registers

● Completed scheduled safe counts

Education

Wells College - Aurora

● Completed three years, but did not finish my degree Stissing Mountain High School - Pine Plains, NY

● High School Diploma

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