Data Entry Assistant - Detail-Oriented, Fast Learner, Team Player
Resume:
Stacey Carlos
Manteca, CA **337
********@**.***
Customer Relations Specialist
Professional Profile
Conscientious professional exploring opportunities in a remote business environment where ability in customer service and office administration will contribute to company goals and objectives.
Qualifications Include
Customer Relations – Timely assessment and understanding of customer expectations. Taking a hands-on approach in clarifying customer expectations and resolving issues efficiently. Responding to customer questions and quotes prices within guidelines. Able to collect and distribute necessary customer information including credit application and job orders. Provide, maintain and ensure complete customer service. Resolve minor customer complaints or concerns. Maintain knowledge of all discounts, promotions, exclusive offers, etc. Developed reliable and profitable relationships with customers and vendors.
Project Management – Worked with customers, vendors, installers, and Executive Management to ensure the customer receive the best office design for their current and future needs. Developed effective 3D office plans using Giza Design Software to visually aid customer in deciding the best layout for their current and future needs. Created corresponding sales quotes for all items related to design. Worked with venders and installers in ordering, tracking, and installing projects to completion.
Clerical Administration – Performed payroll functions, quarterly tax preparations, word processing, data entry and various other secretarial duties. Worked with and reported to Executive Managers in implementing training meetings, preparing promotional materials, as well as, preparing travel arrangements and fielding calls from customers and office personal.
Billing and Invoicing – Managed accounts payable and accounts receivables. Evaluated invoices and accounts for accuracy. Manual entry and electronic entry of invoices as needed. Processing of credits and debits for invoice corrections. Processing adjustments in association with cash applications (withholding tax /credit cards). Handling of client refund requests and recovery requests. Reviewing and responding to email requests. Perform special projects and analysis as requested.
Personal Strengths - Developed excellent communications skills. Enjoyed helping customers and interacting effectively with people of all ages and backgrounds. Known as a cooperative team player and a diligent, responsible employee. Worked remotely for 2 years with little supervision while determined to exceed all customer expectations. Career encompassed 17 years of increasing responsibilities in administration and striving to provide the best possible results to benefit the company and fellow employees.
Experience
Warehouse Associate Amazon, Manteca, CA (2022 – Current)
Sales Account Manager AA Office Equipment and Furniture, Hayward, CA (2018 – 2022)
Executive Assistant to Vice President/Project Manager AA Office Equipment and Furniture, Hayward, CA (2007-2018)
Office Manager Fire Innovations, Inc, Concord, CA (2000-2006)
Bookkeeper Berkeley Computer Dynamics, Berkeley, CA (1998-2000)
Regional Assistant Old Navy, Milpitas, CA (1996-1997)
Executive Assistant to Regional Vice President Old Navy, San Francisco, CA (1996 – 1996)
Executive Assistant to Senior Vice President San Francisco Music Box Company Emeryville, CA – Walnut Creek, CA (1992-1996)
Accounts Receivable Clerk, IES, Oakland, CA (1989-1992)
Education
Modesto High School, Modesto, CA: Diploma
Academy Pacific Business and Travel College, Hollywood, CA (Travel Certificate)
Computer Experience: Windows, Microsoft Office, QuickBooks Pro, AS400, Giza (AutoCAD)
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