Customer Support & Remote Admin Specialist

CAME’RA RUDD

312-***-**** ️ ***********@*****.***

(Arizona — remote)

Professional Summary

Detail-oriented customer support and administrative professional with extensive experience communicating with families, coordinating services, managing confidential information, writing documentation, and providing high-level client support in education, social services, and remote environments. Skilled in CRM usage, scheduling, problem-solving, and delivering professional and empathetic service. Strong written and verbal communicator with the ability to multitask and work independently in a fast-paced role.

Core Competencies

• Customer Service & Client Support

• Intake & Consultation Scheduling

• Remote Administrative Support

• Documentation & Record Keeping

• CRM / Data Entry

• Active Listening

• Problem Solving & De-escalation

• Family Communication

• Professionalism & Confidentiality

• Multitasking & Time Management

• Google Workspace / Communications Platforms

Professional Experience

Independent Contractor – Remote Administrative & Client Support

Self-Employed July 2024 – Present

• Provide remote administrative support, consultation scheduling, and client communication via phone, email, and online platforms.

• Maintain documentation, case notes, and confidential client information in digital systems.

• Coordinate resources, follow up with families, and support clients in accessing services and appointments.

• Create support documents, intake information summaries, and organized communication logs.

Title I Teacher / Reading Interventionist

Sequoia Pathway Academy – Maricopa, AZ Aug 2023 – Present

• Conduct family communication and meetings regarding student progress and support needs.

• Maintain confidential data, documentation, and progress monitoring reports.

• Coordinate schedules, small-group sessions, and intervention plans.

• Build rapport with diverse families through active listening and professional communication.

Paraprofessional / Assistant Teacher

Maricopa High School – Maricopa, AZ Aug 2022 – Jul 2023

• Supported student learning within a structured, fast-paced, team-driven environment.

• Communicated regularly with families, teachers, and multidisciplinary teams.

• Documented progress, behavior, and communication notes in school systems.

Customer Service Representative

Carvana – Tempe, AZ Mar 2022 – Aug 2022

• Managed inbound communication, conflict resolution, and client concerns in a high-volume environment.

• Communicated with multiple stakeholders while updating CRM documentation.

• Maintained professional service and confidentiality while problem solving with customers.

Case Manager / Care Coordination Roles

Various Agencies 2012 – 2018

(Individual Advocacy Group, ILS Humana, Suburban Access Inc.)

• Conducted phone and in-person communication with families and providers.

• Managed high caseloads, documentation, scheduling, and ongoing follow-up.

• Maintained confidential client records in accordance with privacy standards.

• Problem-solved, resolved complex needs, and provided professional support and consultation.

Technology Skills

• Calendars & Scheduling Tools

• Google Workspace

• Zoom

• CRM Systems

• Microsoft Office

• Remote communication tools

• Digital documentation systems

Additional Qualifications

• Ability to work independently in a remote environment

• High attention to detail

• Strong written and verbal communication

• Comfortable learning new digital platforms

• Confidential and professional communication

• Experience working with families, education services, and support programs

Education

Bachelor of Arts – Sociology

Southern Illinois University – Carbondale

Certifications

• First Aid & CPR

• QIDP (previous certification

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