Experienced Professional Seeking Challenging Role with 22 Years
Resume:
Tammy Miranda
Midlothian, VA
*****.*************@*****.***
SUMMARY
Dedicated worker excellent commmications, time management and computer skills. Good at troubleshooting problems and building successful solutions. Aiming to leverage my abilities to successfully fill the vacancy at your company. Frequently praised as hard working by my peers. I can be relied upon to help your company achieve its goals. WORK EXPERIENCE
Hill Phoenix - Colonial Heights, VA - Parts Coodinator April 2023 - January 2024
● Receive and enter quotes and orders from customers, distributors, outside sales, field service representative in to ERP system.
● Investigates parts needed by customers, reviews quotes and orders and ensures that content is complete and correct.
● Sends acknowledgement to distributors, outside sales, and field service representatives.
● Maintains contact and communication with customer related inquiries and requests.
● Act as liaison between customer and other internal departments. Crane 1 - Colonial Heights, VA - Service Coodinator May 2019 - January 2023
● Monitored resource schedules to verify prompt entry and response to service requests.
● Determined schedules, sequences, and assignments for work activities based on work priority, quantity of equipment and skill of personnel.
● Computed estimates and actual cost factors such as material and labor.
● Monitored resource schedules to verify prompt entry to service requests.
● Called customers to set up appointments for repairs and installation.
● Achieved work objectives by prioritizing jobs, organizing schedules and coordinated assignments.
● Answering inbound calls from customers to provide breakdowns and job support. Quill Corporation, Lincolnshire, IL - Sales Coordinator October 1999 - March 2019
● Produced accurate price estimates and agreements with procedural expertise.
● Remained up to date on current products and cost updates.
● Filed updates and purge and properly disposed of outdated customer records.
● Adapted and remained flexible in a changing, fast paced work environment.
● Supported account managers with paperwork and data entry.
● Called out prospective customers to offer new pricing programs.
● Investigated and resolved reported account managers issues for improved customer customer satisfaction.
Quill Corporation, Lincolnshire, IL - Customer Service Repsentative June 1996 - October 1999
● Investigated and resolved customer concerns related to order inquiries and delivery status.
● Managed customer calls in a fast-paced call center environment.
● Maximized satisfaction by anticapating need and consistently offering expert support.
● Setup customer accounts system and updated details to reflect current information.
● Navigated multiple computer computer systems and utilized search tools to find information.
● Addressed and resolved customer concerns and complaints.
● Processed customer exchanges, refunds, and bill adjustments.
● Enhanced customer satisfaction with knowledgeable service. EDUCATION
Warren Township High School, Gurnee IL - Diploma
August 1984 - June 1988
SKILLS
Conflct resolution, time management, attention to detail, dependable and consistent, attention to detail, client support, high stress tolerance, job prioritizing, schedule preparation, administrative duties, dependable and consistent.
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