Dynamic Sales Leader and Operations Manager
Resume:
Amanda
Thomas
Contact
Address
Columbus, OH ***29
Phone
thomasamandaart@gmail.c
om
Skills
• Business development
• Leadership
• Inside sales
• CRM software, Salesforce & Microsoft Dynamics
• Presentation skills
• Customer service
• Negotiation
• Account management
• Cold calling
• Marketing
• Team management
• Recruiting
• Operations management
• Microsoft Office Suite
• Database management
Links
https://www.linkedin.com/in/amanda-thomas-
ba062931
Certifications and Licenses
• Microsoft Certified, Dynamics 365 Fundamentals – Microsoft.
Experienced sales professional with a proven track record of success in driving results. Specializes in cold calling, delivering impactful sales presentations, effective negotiation and training, as well as sales and operations management. Consistently surpasses organizational quotas and goals, setting new standards for sales excellence in the Information Technology, security, and retail industries. Proficient in utilizing platforms such as MS Dynamics and Salesforce CRM to optimize sales processes and enhance customer relationships.
Work History
2023-10 -
Current
Assistant Manager Operations
Dollar Tree, Worthington, OH
• Ensure compliance with company policies,
industry regulations, and health & safety
standards.
• Implement training programs for new hires as well as ongoing training sessions for existing employees
• Coordinate staff schedules to ensure adequate
coverage during peak hours while optimizing
labor costs
• Handle customer inquiries, complaints, or issues promptly and professionally to ensure customer
satisfaction
2020-08 -
2021-05
Branch Manager
Alarmax, Columbus, OH
• Hands-on position, responsible for all facets of the branch's success, including growing sales,
ensuring project delivery, providing excellent
• Scheduling management
• Sales management
• Health and safety
• Relationship management
• Training and mentoring
customer service, and managing inventory and
costs
• Led recruitment and training efforts to build a
high-performing team
• Maintained strong relationships with existing
clients, ensuring customer satisfaction and repeat business
• Identified new business opportunities and
developed strategies to expand client base
• Analyzed market trends and competitor activities to identify potential risks or opportunities for the branch
2019-01 -
2020-06
Client Operations Specialist, SR.
PCM INC. / INSIGHT, Lewis Center, OH
• Kept an overview of customer products and
services and closely monitored shipping, billing,
and other product or service delivery metrics to
ensure the customer receives what they paid for
in due time
• Tasking the product on a technical level and
knowing the people in the organization that can
offer the best information related to specific
product issues
• Aggregating all relevant metrics and compiling
periodic reports on customer satisfaction,
company products or services, and relevant
competition data
• Interacting with clients directly as requested:
reviewing customer plans, helping them pick new
subscriptions or products, responding to customer
inquiries or support requests, assisting with billing issues, scheduling meetings
• Continuously sought opportunities for professional development in order to remain knowledgeable
about industry best practices.
2016-10 -
2018-10
Inside Sales Specialist
AFFILIATED RESOURCE GROUP, Dublin, OH
• Proactively supported Field Sales Representatives by increasing their sales efficiency
• Managed inbound requests through calls or
emails from accounts related to leads and
opportunities or quotes for new business
• 60+ outgoing calls per day to S/M businesses,
industries include several verticals within Central Ohio
• Used digital methods and traditional telephone
approaches to generate sales leads, growing
incoming MRR by 12% within first year.
2015-03 -
2016-09
Spa Director
PLANET BEACH CONTEMPO SPA, Columbus, OH
• Facilitated all weekly and monthly staff meetings
& training
• Exceeded customer service standards relating
direct feedback to franchise owners as issues and
compliments arose
• Maintained accurate member and employee
records with routine maintenance and update
• Actively recruited and interviewed for Spa
Consultant and other necessary positions per
franchise criteria
• Created motivational incentives and held
employees accountable for executing
prospecting, sales, customer service and
cleanliness standards
• Scheduling of customers, employees, &
equipment maintenance
• Bi-weekly inventory, weekly ordering of all needed retail and store suppliers
• Implemented my own creative community
marketing strategies, including business to
business and other promotional efforts
2012-01 -
2015-03
Appointment Setter/Sales
Improveit 360, Columbus, OH
• Prospecting for web-based business management
application specifically designed for the home
improvement vertical market on the Salesforce
CRM platform
• Achieving 125% of monthly goal consistently to
lead our team to the top four record growth
months for the company to date.
• Received in-bound calls and initiated out-bound
daily calls to introduce customers to products and services offered.
• Scheduled and confirmed appointments and
meetings for senior management team.
2011-01 -
2012-01
Account Development Representative
ADP DEALER SERVICES, PARTSVOICE (STAFFMARK
CONTRACTOR), Westerville, OH
• Assisted in the goal of acquiring new PartsVoice advertising customers for ADP Dealer Services
• Sold web-based management software
application through outbound prospecting to
auto dealership vertical market
• Managed daily activity of defined customer
territory, rectifying customer service, billing issues and adding new touches with presentation of
service to dormant Dealer Services customers
• This was a contract sales position, signing on new customers to service contracts of twelve-to-thirty- six- month periods
2007-01 -
2011-01
Managing Owner Home Preschool
2Y, Westerville, OH
• Planned, implemented, evaluated and supervised
all developmentally appropriate and inclusive
educational curriculum for mainly preschool aged
children
• Coordinated general classroom housekeeping
duties, including preparing snacks, lunch and
feeding each child, classroom activities, Art
projects, along with indoor AND outdoor (weather
permitting) playtime activities; while staying on
task and schedule
• Planned, implemented, evaluated and supervised
all developmentally appropriate and inclusive
educational curriculum for mainly preschool aged
children
2003-11 -
2007-12
Inside Sales Associate
CENTRAL POWER SYSTEMS, Columbus, OH
• Responsible for the sales of Briggs and Stratton engines, BSPP units (including pressure washers,
generators, lawnmowers) as well as for other end
products and services within four defined
geographic territories (two in Florida & two in
Ohio) already populated with a strong customer
base of pre-existing accounts
• Identified, contacted, and developed new
customers through outbound telesales
• Met and exceeded all sales objectives, winning
awards for Highest Sales of respective brands as
well as general sales categories
• Managed schedules of four outside sales
representatives, as well as four inside sales
territories, maintaining high outgoing call volume to existing clients and new prospects
2002-08 -
2003-11
Administrative Coordinator
SIGNATURE HAIR GROUP, Worthington, OH
• Organized scheduling of bi-weekly shifts for
Administrative Assistants as well as over200 clients for salon Stylists, Estheticians and Massage
Therapists (traditional AND Reiki)
• Weekly inventory of all products and office
supplies, as well as training new hires
Education
High School Diploma
Westerville-South High School - Westerville, OH
References
References available upon request.
.
Contact this candidate