Remote Administrative & Customer Support Specialist

ASHLEE BAKER

PROFESSIONAL SUMMARY

Detail oriented and empathetic professional with 7+ years of experience in customer service, remote communication, administrative support, schedule management, and digital organization. Skilled in handling high- volume inquiries, de-escalating issues, and delivering warm, solution-focused support. Organized with strong multitasking ability, exceptional written communication, and a record of managing calendars, digital products, and operations across multiple brands. Seeking a remote position in customer support or administrative assistance to bring strong people skills and dependable support to a growing team. CORE SKILLS:

CUSTOMER SUPPORT REPRESENTATIVE REMOTE ADMINISTRATIVE ASSISTANT VIRTUAL ASSISTANT 646-***-**** *************************@*****.*** Fredericksburg,VA Customer Service:

Chat,Phone Support & Email

Conflict Resolution & Problem Solving

Active Listening & Empathy

Customer Retention & Satisfaction

Remote Administrative Support:

Calendar & Schedule Management

Data Entry & Organization

Google Workspace, Zoom

Document Creation (Google Docs/Sheets)

Task Management & Prioritizing

Business & Creative Skills:

Social Media Support

Canva Design

Digital Product Management

Content Scheduling

Strong Writing & Communication

EXPERIENCE

REMOTE ADMINISTRATIVE SUPPORT / DIGITAL BRAND OWNER Self-Employed • Remote • 2017–Present

Managed daily workflows for multiple brands including scheduling, task lists, email communications, customer interactions, and content calendars. Provided customer service for digital orders, including responding to inquiries, resolving issues, processing updates, and maintaining customer satisfaction. Created digital products (journals, planners, curriculum, workbooks) and maintained organized Google Drive systems.

Handled data entry, documentation, and tracking of orders, payments, and client needs.

Managed Instagram and TikTok posting schedules (3–6 posts per day), optimizing engagement and responding to follower messages.

Developed strong time-management skills while balancing business operations and household responsibilities.

WIG STYLIST & OWNER — PRESSED CROWNZ

Owner / Lead Stylist • 2019–2023

Communicated with clients via text, email, social media, and booking platforms to answer questions, schedule appointments, and offer support. Resolved customer concerns with patience and clear explanations. Maintained accurate client notes, preferences, and follow-up reminders. Handled invoicing, deposits, confirmations, and service documentation. Provided clear digital instructions for after-care, which improved satisfaction and retention.

DAYCARE MANAGER / NANNY

Private Families & Daycare Centers • 2014–2019

Coordinated daily schedules, communication logs, progress updates, and development tracking.

Served as primary point of contact for parents, handling concerns with compassion and professionalism.

Managed documentation, attendance, and individualized plans for multiple children.

Delivered dependable support in fast-paced environments requiring organization and multitasking.

EDUCATION

High School Diploma

Cosmetology Training – Completed Hours Toward License

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