Restaurant Service Professional with Strong Teamwork Skills

Ricardo Ramos

Newark, NY ***** 680-***-**** **********@*****.***

PROFESSIONAL

SUMMARY

Experienced in fast-paced restaurant environment with proven track record of supporting efficient service and maintaining high standards of cleanliness. Demonstrates strong organizational and multitasking skills, essential for contributing to various roles in new fields. Seeking to leverage these transferable skills to grow and excel in new challenging environment. Friendly and reliable individual with strong ability to work well in team settings and provide excellent customer service. Possesses understanding of proper table setting and bussing techniques, combined with skills in maintaining cleanliness and organization. Aims to enhance guest satisfaction and contribute positively to dynamic dining environment.

SKILLS • Teamwork and collaboration

• Attention to detail

• Positive and friendly attitude

• Willing to learn

• Responsible and trustworthy

• Customer service

• Cleanliness standards

• Hospitality service expertise

• Safe food handling

• Heavy lifting

• Supply restocking

• Order accuracy

• Table bussing

• Order taking and processing

• Sales expertise

• High volume dining

• Service prioritization

• Food running

• Guest relations management

• Food safety

• Point of sale operation

• Cash handling

• Basic math

• Quality control

• Food spoilage prevention

• Tableside service

• Memory retention

• Menu memorization

• Menu recommendations

• Food safety practices

• Tabs and food running

• Order taking

• Ordering procedures

• Menu presentation

WORK HISTORY SERVER 11/2024 to 11/2025

Monterreys Mexican Restaurant Newark, NY

Coordinated efficient delivery of food and beverages to servers, enhancing overall dining experience for guests.

•

Implemented systematic cleaning and organization protocols for dining area and server stations.

•

Oversaw teamwork with kitchen staff to ensure prompt and visually appealing dish delivery.

•

• Demonstrated ability to thrive in fast-paced environments while managing RR

multiple tables to ensure customer satisfaction during peak hours. Responded to guest inquiries, ensuring satisfaction and promoting positive dining experiences.

•

Studied menu selections and daily specials to ensure accurate and informed customer guidance.

•

Conducted regular assessments of inventory levels, providing management with updates for necessary restocking actions.

•

Engaged customers with friendly greetings, fostering a welcoming atmosphere for service excellence.

•

Executed table bussing and tray handling tasks to ensure seamless dining experiences for guests.

•

Managed diverse responsibilities simultaneously, facilitating uninterrupted service and enhancing customer experience during busy dining hours.

•

Conducted systematic cleaning of dining area, including floor sweeping, surface sanitization, and waste disposal.

•

Managed customer order deliveries with a focus on accuracy and customer satisfaction.

•

Tracked guest movements to efficiently manage table availability and enhance dining experience.

•

Managed dynamic situations by effectively handling last-minute reservations and addressing unforeseen guest requests with poise.

•

Oversaw restocking of serving areas and ensured availability of drinks and condiments to reduce customer wait times.

•

Streamlined dining operations by promptly clearing tables and preparing them for new patrons, contributing to a welcoming atmosphere.

•

Achieved recognition for exceptional service quality and detailed-oriented approach, consistently praised by both customers and management.

•

Coordinated interactions between kitchen staff and servers to streamline food delivery and improve overall service efficiency.

•

Coordinated order transmission between guests and kitchen staff, ensuring prompt delivery of completed dishes to enhance dining experience.

•

Monitored compliance with food safety standards, reducing potential hazards in restaurant operations.

•

Conducted regular reviews of food safety regulations and implemented best practices to guarantee safety and quality in dining services.

•

SALES CLERK 08/2024 to 03/2025

Byrne Dairy Newark, NY

Assisted customers with product selection and inquiries to enhance shopping experience.

•

Operated POS system for accurate transaction processing and cash handling.

•

Maintained inventory levels through regular stock checks and replenishment.

•

• Collaborated with team members to achieve daily sales targets and improve service quality.

CUSTOMER SERVICE REPRESENTATIVE 05/2021 to 04/2023 Wegmans Newark, NY

Resolved customer inquiries through effective communication and problem-solving techniques.

•

Processed orders and returns using company-specific software to ensure accuracy and efficiency.

•

Assisted in training new staff on customer service protocols and system navigation.

•

Maintained detailed records of customer interactions to improve service delivery.

•

EDUCATION Bachelor of Science Sociology 05/2010

St Bonaventure Uni, Saint Bonaventure, NY

Contact this candidate