Customer Service & Office Support Professional
Resume:
Bridget O’Neil
Painesville, OH *****
Email: **************@*****.***
Tel: 330-***-****
Work Experience
Customer Service
(Shipping/receiving)
Total Calibration Solutions -Mentor, OH
March 2019- August 2020
December 2021-Present
Handling Email correspondence in a professional and timely manner
Answering customer phone inquiries
Creating purchase orders and applying payments in quick books
Data Entry
Effectively Communicating with sales team and providing daily updates
Reviewing new orders For possible errors and discrepancies
Preparing and receiving shipments
Patient Care Professional
University Hospitals of Cleveland- South Euclid, OH
October 2016 - March 2019
Checking patients in an out for their appointments, scheduling future appointments, updating patients insurance information
Providing exceptional customer service and serving as a liaison between patient and medical personnel
Answering patient’s phone and email inquiries
Submitting charge review, assisting physicians as needed
Managing office and medical supplies
Opening and closing physician schedules, Making daily appointment confirmation calls
Customer Care Representative
Mercy Health- Youngstown, OH
April 2012- October 2016
Answering phones, assisting nurses and physicians
Providing exceptional customer service to patients
Responding to new consult orders through hospital portal
Scheduling/ canceling appointments via email, phone, or portal
Ordering supplies, keeping medical personnel charts organized
Skills
Microsoft Office
Multiple phone lines
Multi-tasking
Highly Organized
Team Player
Data Entry
Attention to Detail
Quickbooks
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