Telecom IT - Business Analyst with 12 Years Experience

Laxman Nagare

Pune, Maharashtra +91-973******* ******.*********@*****.***

Professional Summary

Business Analyst with 11+ years of experience (4+ years in Business Analysis) driving digital transformation, cross-functional solution delivery, and process optimization across IT, Telco and Enterprise Operations. Experienced in collaborating with stakeholders, Product Owners and leadership to translate business needs into clear, actionable requirements. Skilled in business process modelling, Agile/Scrum, data-driven decision-making, documentation, UAT leadership and end-to-end implementation of strategic business solutions. Adept at enhancing operational efficiency, improving customer experience and mentoring junior analysts. Proficient in JIRA, Confluence, Power BI, SQL, Lucid chart, SAP and Microsoft Office.

Core Skills

Stakeholder Management

Business Requirement Gathering (BRD, FRD, SRS, FRS)

Process Mapping (AS-IS / TO-BE) and Optimization

User Stories, Wireframes, Workflow Design

Agile and Scrum (Sprint Planning, Stand-ups, Retrospectives)

Backlog Prioritization and Release Planning

UAT Planning, Coordination and Sign-off

Business Cases and Cost–Benefit Analysis

Cross-functional Collaboration and Leadership

Digital Transformation Initiatives

Data Analytics (Power BI, SQL) and KPI Reporting

Process Modelling Tools: Visio, Lucidchart, Signavio

Pre-Sales Support and Bid Management

RFI/RFP Response Writing

Solution Designing

Documentation (SOPs, Manuals, Presentations)

Professional Experience

Senior Analyst Telus Digital Noida (Remote) May 2024 – May 2025

Collaborated with business stakeholders, Product Owners and leadership to define business goals and convert them into actionable requirements.

Led end-to-end design and implementation of strategic digital solutions across multiple functional areas.

Conducted detailed requirement analysis, BRD/FRD creation, user stories, workflows and wireframes.

Facilitated discovery workshops, stakeholder meetings and cross-functional alignment sessions.

Worked as a Product Owner managing backlog, sprint goals, prioritization and release planning.

Drove digital transformation initiatives to improve efficiency and customer experience.

Coordinated UAT cycles, validated deliverables, tracked defects and ensured on-time sign-off.

Prepared release notes, communication decks and documentation for leadership reporting.

Monitored solution performance and recommended continuous improvement enhancements. Design Engineer (Business Analyst) CCI Systems Bengaluru (Remote) Oct 2023 – May 2024

Gathered, analyzed, and documented business and technical requirements for telecom transformation projects.

Designed AS-IS/TO-BE workflows, BRDs, FRS and process maps using Lucidchart and Visio.

Collaborated with development and QA teams to translate business needs into technical deliverables.

Built Power BI dashboards using DAX to support KPI tracking and leadership visibility.

Facilitated UAT cycles and managed issue tracking through JIRA.

Prepared training documents, process guides and business proposals for stakeholders. Senior Executive Tata Communications Transformation Services Pune May 2014 – Sep 2023

Led a 15-member team delivering operational and pre-delivery processes for enterprise clients.

Conducted requirement gathering, gap analysis and AS-IS/TO-BE process mapping for system improvements.

Authored BRDs, FRDs, implementation documents and traceability matrices.

Coordinated with stakeholders, developers and vendors to execute process and system enhancements.

Improved SLA adherence by 18% through Power BI dashboards and KPI automation.

Delivered product demos, user training and SOP documentation.

Guided process optimization initiatives and ensured compliance with quality standards.

Supported pre-sales teams with technical proposals, solution fitment, customer demos and process design.

Created high-level solution designs and customer proposals. Junior Engineer (Project) Loop Mobile India Ltd Mumbai Sep 2013 – Apr 2014

Supported requirement gathering, project planning and documentation for network expansion projects.

Coordinated with vendors and technical teams to ensure smooth execution and timely delivery.

Prepared technical reports, project timelines and operational documentation. Education

MBA – General Management IIT Patna Expected 2026 SPI: 9.4

B.E. – Electronics and Telecommunication Pune University 2011 (Distinction) Certificates

Six Sigma Green Belt – TUV SUD

Diploma in Project Management – Alison

ISO 20000 (ITSM) – Alison

Total Quality Management – Alison

Tools & Technologies

Power BI, SQL, Excel, Jira, Confluence, SAP, Netcracker, MS Office, Lucidchart, Visio, Signavio Personal Details

Date of Birth: 22 Oct 1987

Nationality: Indian

Marital Status: Married

Gender: Male

#HRJ#d1a01f9c-6298-451d-80a0-6c1619b2b947#

Contact this candidate