Customer Service & Administrative Professional (Remote Ready)

Diana Pimentel

Phone: 203-***-****

Email: *************@*****.***

Address: *** **** **** ****, *** 9, New Milford, CT

Professional Summary

Motivated customer service and administrative professional with strong experience in communication, appointment scheduling, client support, and high-volume call handling. Demonstrates excellent problem-solving skills, adaptability, and the ability to work independently in fast-paced environments. Seeking a remote position that allows me to contribute to a supportive and productive team while maintaining consistent, reliable performance.

Skills (Remote-Ready)

• Proficient in speaking and communicating in Spanish

• Fast learner; able to adapt quickly to new challenges

• Strong multitasking abilities

• Experienced in resolving client concerns and providing excellent customer service

• Knowledgeable in x-time scheduling software for updating client contact information

• Skilled with phone, email, and social media communications

• Proficient in remote communication tools, email management, and digital scheduling platforms

• Comfortable working independently in remote environments with minimal supervision

Current Work Experience

Danbury Hyundai – BDC/Advisor (06/2024 – 01/2025)

• Welcomed clients upon arrival at the dealership

• Managed inbound calls, emails, and social media messages

• Scheduled service appointments and coordinated customer visits

• Resolved client complaints professionally

• Updated client contact details using x-time scheduling software

Past Work Experience

Volvo Cars Westport – Receptionist (10/2023 – 01/2024)

• Assisted visitors and callers professionally

• Supported front desk operations and customer interactions

Danbury Hyundai – BDC Department (01/2022 – 10/2023)

• Handled customer outreach and appointment scheduling

• Assisted with communication between clients and dealership staff

Lesser Evil – Sanitation Supervisor (08/2021 – 11/2022)

• Supervised sanitation operations ensuring safety and cleanliness standards

• Coordinated with staff to maintain compliance and workflow efficiency

Education

Naugatuck Valley Community College — Completed 64 credits in Liberal Arts

Certifications

• Sales Certification – The MAPS

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