Medical Scheduler, Medical Billing and Front Office Specialist

Amanda Renninger

**** *********** ****** ***** **********, Kentucky 40207 502-***-****

******************@*****.***

Professional Summary

Detail-oriented and efficient Medical Scheduler with four years of experience supporting high-volume vascular surgery and specialty care practices. Skilled in coordinating complex surgical and clinic schedules, verifying insurance, managing patient communication, and ensuring seamless pre- and post- operative workflows. Adept at maintaining accuracy under pressure, fostering patient trust, and collaborating effectively with surgeons, nurses, and administrative staff. Core Competencies

• Surgical and clinical scheduling (EPIC)

• Insurance verification and prior authorizations

• Pre-operative and post-operative coordination

• Physician calendar management

• Patient intake and communication

• HIPAA compliance and patient confidentiality

• EMR data entry and documentation

• Multitasking and problem-solving under time constraints Professional Experience

Customer Service Representative

Steel Technologies – Louisville, Kentucky

May 2023 – December 2024

• Serve as primary contact for clients, managing an average of 40+ accounts across multiple production lines.

Medical Billing and Prior Authorization

• Partner with production and logistics teams to ensure accurate order entry, on-time shipping, and quality compliance.

• Resolved complex order discrepancies, improving customer retention rate.

• Maintained accurate ERP data for order tracking. Scheduler/Account Manager

Roller Die and Forming

January 2019 – February 2023

• Coordinate with production supervisors, procurement, and shipping teams to meet delivery commitments and maintain plant efficiency.

• Improved on-time delivery performance from 82% to 96% within one year through proactive scheduling and communication.

• Monitored WIP (Work in Progress) and updated ERP systems to ensure data accuracy. Medical Scheduler / Front Office Coordinator

Surgical Care Associates – Louisville, Kentucky

October 2015 – January 2019

• Coordinate and schedule vascular surgeries, diagnostic imaging, and follow-up appointments for four surgeons.

• Ensure surgical block times are utilized efficiently and updated promptly in the scheduling system.

• Obtain insurance pre-authorizations and verify patient eligibility for procedures such as angioplasty, bypass, and stenting.

• Communicate surgical instructions, pre-op fasting requirements, and post-op care details to patients.

• Liaise with hospitals, OR staff, and surgical teams to confirm equipment availability and room assignments.

• Maintain accurate records of all scheduled procedures, cancellations, and reschedules in EMR.

• Recognized by management for maintaining a 98% scheduling accuracy rate and improving patient satisfaction scores.

Executive Assistant

Home Cuisine – Louisville, Kentucky

January 2010 – October 2015

• Provide high-level administrative support to the VP of Operations and executive team, managing calendars, travel, and daily priorities.

• Prepare executive correspondence, presentations, and reports for internal and client meetings.

• Serve as liaison between leadership, department heads, and external stakeholders to ensure timely communication and follow-up.

• Streamlined scheduling and document workflows, improving team efficiency by 25%.

• Coordinated corporate meetings, offsite events, and quarterly leadership reviews.

• Managed expense reporting, invoice processing, and purchase requisitions in ERP systems.

Education

Associate of Applied Science in Healthcare Reimbursement Specialist Spencerian College, Louisville, Kentucky — 2014

Certified Medical Coder (CPC-A) AAPC

HIPAA & OSHA Compliance Certified — 2014

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