HR Intern Candidate with Customer Success Focus

ODUSANYA, OLUWADAMILOLA TEMIDAYO

Lagos, Nigeria +234**********, 070******** *****************@*****.***, www.linkedin.com/in/odusanya-temidayo-3b3bb6283

PROFESSIONAL SUMMARY

Customer Success & Support professional with 3+ years of experience helping customers resolve issues, improving satisfaction, and supporting business operations across tech-enabled and service environments. Skilled in client onboarding, relationship management, CRM documentation, and proactive communication. Known for delivering timely solutions, analyzing customer needs, and maintaining smooth workflows that improve retention and customer experience.

WORK EXPERIENCE

Customer Success & Support Representative – Surebet247 (2023–2025)

Provided high-quality customer support through calls, chat, and email, resolving issues promptly to maintain satisfaction.

Guided customers through account setup, platform usage, and basic troubleshooting, ensuring smooth onboarding.

Maintained accurate CRM records of interactions, tickets, and resolutions for accountability and follow-up.

Identified customer pain points and escalated technical issues to internal teams for fast resolution.

Educated customers on product features, promotions, and updates to drive engagement and usage.

Managed high-volume communication while maintaining professionalism and empathy.

Telesales and cold calling to let clients have the knowledge of the products, company services

Administrative & Client Support Officer – Philorant Educational Consult (2019– 2022)

Supported clients, parents, and students with inquiries, providing accurate information and follow-up.

Organised documentation, data entry with the knowledge of SPSS, and records to ensure transparency and smooth operations.

Assisted management with scheduling, onboarding new students/clients, and communicating updates.

Coordinated departmental support and helped resolve admin-related issues for staff and clients.

Prepared reports, maintained office systems, and ensured all information was properly documented.

LMS management and students support

SKILLS

Customer Relationship Management

Client Onboarding & Support

Communication & Follow-up

CRM & Documentation

Problem Solving & Issue Resolution

Product Education & User Guidance

Cross-functional Collaboration

Performance Monitoring

Data Entry & Record Management

Time Management

Empathy & Active Listening

Team Collaboration

Problem Solving and Multitasking

Efficient in use of Microsoft Office

EDUCATION & CERTIFICATION

University of Lagos, Akoka, Lagos State, 2019 – 2024 B.Ed. Administration and Planning

Prospect College, Lagos, Nigeria, 2008 - 2015

Senior Secondary Certificate Examination (SSCE)

LANGUAGE

English

Yoruba

Pidgin

HOBBIES

Reading and learning about business strategies, administration and application.

Reading and learning about customer relationship and management.

Researching and exploring new ideas.

REFERENCES

Available on Request

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