Customer Service - Admin & Accounting Specialist with 15+ Years

Objectives

Seeking a position that will benefit from my customer service, administrative and accounting experience and positive interaction skills where my 15 plus years’ experience can improve customer satisfaction.

Experience

UBER/LYFT

Transportation 2019-Current

Pick customer at location provided through the application.

Interact and provide a good environment for the passenger during the ride.

AMAZON FLEX DRIVER

Package delivery 2022-Current

Use application to Choose block for delivery.

Pick up packages for delivery.

Drive to drop off location, deliver package where indicated take a picture and proceed to the next.

US Census Bureau

Census Field Supervisor 2020

●Prepare orientation for incoming personnel.

●Provide training for field work.

●Supervise all work performed in the field

●Provide a detailed report of all employees under my supervision to the manager.

●Confirm and approve all payroll.

Sims Metal (Recycling Company)

Accounts Receivable Specialist 2019-2020

●Receive and process all payments for the SW region approximate 200 accounts.

●Email and mail all invoices.

●Research and analyze accounts.

●Generate weekly, monthly and quarterly aging reports.

●Contact delinquent customers via email and/or phone to secure payment.

●Create month-end reports on all accounts and provide to the company accountants.

●Create quarterly reports for the auditors.

Bath Fitter (Bathtub Remodeling & Repair)

Customer Service Representative, ISR, Administrative Assistant 2015-2019

●Deliver world class customer service and build customer satisfaction and loyalty.

●Provide effective and timely resolution of a range of customer inquiries.

●Strive for one-call resolution of customer issues.

●Complete ongoing training to stay abreast of product, service and policy changes.

●Strike a positive and cooperative tone with both customers and coworkers.

●Demonstrate best judgment in the disbursement of adjustments and credits.

●Increase the customer experience by providing information on new products, rate plans, and services through up selling opportunities.

●Schedule service repairs.

●Installer payroll.

●Closeout installations including pay out commission to both sales reps, installers and plumbers.

●Close inventory for products used in each installation.

●Handle all customer concerns and inquiries.

●Created reports for billing of units.

●Billed client based on unit cost on a quarterly bases.

●All reports were excel based.

United Nearshore Operations (Global BPO & Customer Engagement Center)

Technical Support Agent, 2011-2015

●Handled a high influx of inbound calls within a dynamic call center environment.

●Managed multiple priorities and maintained effective results in a quota driven workplace.

●Assisted wireless cell phone customers with items such as adding minutes and troubleshooting.

●Responded to customer inquiries and requests and resolved issues efficiently and professionally.

●Exercised strong interpersonal communication skills with customers and department personnel.

●Accepted assignments with an open, cooperative, positive and team-oriented attitude.

●Utilized multiple call center support applications to efficiently assist customers and agents.

Education

Working towards AAS in Accounting

Technical Skills

●Highly proficient, MS Office, Outlook, Excel, Word, PowerPoint

●Several client windows based proprietary systems

Additional Skills

●Fully Bilingual Spanish/English

●Inside Sales

●Warranty and Guaranteed Services

●Bookkeeping

●AP/AR

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