Dynamic Bilingual Customer Service Expert with Call Center Experience
Resume:
GILBERT ESPINOSA
SKILLS
• Online chat and email
• Call center experience
• Payment management
• Team training and development
LANGUAGES
English
Full Professional
Spanish
Native or Bilingual
Dynamic customer service professional with a proven track record at Sas Retail, adept in online communication and call center operations. Excelled in providing comprehensive support, enhancing team capabilities, and streamlining payment processes. Demonstrated exceptional ability to convey product benefits and self-help options, significantly improving customer satisfaction and operational efficiency.
Knowledgeable Desired Position with solid background in managing customer inquiries and resolving issues efficiently. Demonstrated success in streamlining processes to enhance customer satisfaction and service delivery. Proven ability to communicate effectively and manage conflicts, ensuring positive customer experience.
WORK HISTORY
February 2020 - Current
Customer Service Sas Retail, Phoenix, AZ
Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
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Maintained detailed records of client interactions, ensuring accurate documentation for future reference.
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Described product and service details to customers to provide information on benefits and advantages.
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Explained online self-help options to customers to promote additional and after-hours support choices.
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EDUCATION
June 1994
Post-Baccalaureate Diploma General Studies
Wilson High School, Los Angeles, CA
CONTACT
Maricopa, AZ 85139
*****************@*****.***
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