Compassionate Caregiver with Strong Service Background

Sherma Woods

Odenton, MD *****

*********@***.***

+1-240-***-****

Compassionate, trustworthy, and responsible, with a strong desire to work with the elderly in the healthcare field as a caregiver. Dedicated to helping people live full, dignified lives.

· Authorized to work in the US for any employer

· Over 9 years of customer service experience

· 3 years of childcare experience

· Ability to communicate with customers, clients and co-workers

· Excellent conflict resolution, problem-solving and decision making skills

· Self-motivated, flexible and the ability to accept increased responsibility

· Able to multi-task and respond appropriately in high stress situations

· Excellent customer service skills

Work Experience

Emergency Room Turn Over Tech

University of Maryland Baltimore Washington Medical Center - Glen Burnie, MD October 2022 to Present

• Greet patients, visitors, and staff and provide information as needed.

• clean and wipe down stretcher and room equipment. properly dispose of biohazard material, dispose of used suction canister in dirty room.

• Communicate with CN/PTL /Nurses and providers to maintain patient flow.

• Monitor epic track board to identify those patients that are ready to be discharge or being admitted.

• Escort patients and family throughout the department, to include transferring from pods. Nanny/Caregiver

In Home care - Odenton, MD

March 2016 to October 2022

· Responsible for daily care of two children age 5 and 9

· Organize, activities and outings for the children

· Maintain a safe and healthy environment in the home

· Perform light housekeeping and cleaning duties

· Meal preparations

· Instruct children in personal hygiene and social development

· Supervised and assisted with homework and projects Teacher’s Assistant/ Customer Service Representative Topnotch Learning Center

September 2014 to June 2016

· Answering all incoming calls and directing them accordingly

· Register and schedule children appointments by telephone utilizing the learning scheduler and within the Center's guidelines.

· Communicate with visitors, parents, and staff in a courteous and pleasant manner

· Responsible for obtaining and validating children's information from various sources

· Ensure information entered into the computer management system is accurate Sherm Woods 240-***-****

· Work with the children to provide a safe and nurturing environment for social and academic growth Cashier/Customer Service Associate

Target - maryland

April 2007 to February 2014

· Enter transactions in the cash register and process credit card, debit and cash payments

· Scan items and ensure pricing is correct

· Respond to customer's complaints and resolve their issues

· Count money in the cash register at the beginning and end of shift to ensure a balanced register

· Maintain a clean and orderly checkout

· Provide customers with information about products Cashier/ Sale’s Associate

Macy's - Maryland

November 2006 to July 2007

· Operate cash register and process credit card, debit and cash payments

· Count money in the cash register at the beginning and ending of the shift to ensure a balanced register

· Scan items and ensure pricing is correct

· Respond to customer's complaints and resolve their issues

· Provide customers with information about products, merchandise and services

· Maintain a clean and orderly check out

· Greet Customers and assist them in finding merchandise

· Arrange products or merchandise to their respective area Education

High school diploma

High Point High School - Odenton, MD

June 2003 to June 2006

Skills

• Authorized to work in the US for any employer

• Over 9 years of customer service experience

• 3 years of childcare experience

• Ability to communicate with customers, clients and co-workers

• Excellent conflict resolution, problem-solving and decision making skills

• Self-motivated, flexible and the ability to accept increased responsibility

• Able to multi-task and respond appropriately in high stress situations

• Excellent customer service skills

• Customer service

• Cash handling

• Classroom experience

• Teaching

• Early childhood education

Certifications and Licenses

First Aid Certification

Food Handler Certification

Additional Information

Fully Vaccinated

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