Medical Office Support Specialist
Resume:
Houston, TX *****
SARRAH.SARRAH *****@*****.********* COM
PROFESSIONAL SUMMARY
As a detail- oriented medical assistant, I am seeking a self-driven role where I can leverage my strong organizational skills, efficiency, and adaptability. I aim to contribute to a dynamic healthcare environment that values precision and continuous improvement, allowing me to fully utilize my strength in supporting patient care and team success.“ EXPERIENCE
Comfort Suites, Webster, TX — Front Desk Receptionist July ‘20 - January ‘21
-Greeted and Assisted guests with reservations, flight arrangements, and transportation needs, ensuring a seamless and high-quality experiance.
-Reconciled third-party reservations, verifying accuracy and processing payments in accordance with company policies.
-Maintained records, filed appropriate documentation, and ensured timely and correct processing of all financial transactions.
-Provided personalized recommendations and solutions to enhance guest satisfaction and loyalty. HASC Global Health, Pasadena, TX — Medical Assistant November ‘22 - February ‘23
-Greeted and welcomed patients and visitors, both in person and over the phone; answered inquiries, directed calls, and provided necessary information regarding patient care.
-Prepared patients for examination by taking preliminary measurements (blood pressure, weight, temperature, oxygen) and recording patient history to assist the physician in diagnosis and treatment.
-Collected laboratory specimens, performed basic lab tests, and ensured the proper disposal of contaminated materials; also sterilized and maintained medical instruments in accordance with safety protocols.
Datavant, Remote — Outreach Agent
December ‘24 - Present
-Managed Provider Verification Process: Input provider information and phone numbers into a phone system, ensuring accurate verification of their affiliation with a specific facility. Communicated effectively with providers to confirm their presence and association with the facility.
-Research and Provider Tracking: If a provider was not associated with the facility in question, I conducted a thorough research to track down the correct provider to obtain any necessary medical records. This involved reaching out to multiple sources, utilizing online tools, and maintaining a database of provider information to ensure accurate records for health plan needs.
-Disposition of Phone Calls: Efficiently handled the disposition of phone calls, ensuring proper documentation of each interaction. Updated relevant systems with call outcomes and escalated issues as necessary to ensure smooth follow-up and resolution.
-High Call Volume Management: Managed a high volume of phone calls, averaging 60+ calls per day. Maintained a professional and organized approach to handle each call efficiently while ensuring high standards of customer service and provider accuracy. EDUCATION
The College of Healthcare Professions, Houston, TX — NRCMA Certification Feb ‘22 - January ‘23
SKILLS
-HIPAA/OSHA Certified
-CPR/AED Certified
-Customer Service
-Direct Patient Care
-Office Organization
-Data Entry
-Filing/Bookkeeping
-Phone Etiquette
-Medical Terminology/
A&P
-EHR Management
-Appointment Scheduling
-Medical coding/billing
-Lab management &
safety
-EKG
-Phlebotomy
-Injections
-Specimen Collection
-Vital Signs
-Computer Skills (Microsoft, Google, IOS, EHR Software)
-Social Media Savvy
-ABA Certified
-Active Listening
-Time Management
-Insurance Verification
-Research
-Goal Oriented
-Basic Clerical/Administrative Skills
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