IT Helpdesk technician with 20+ years knowledge in Cy ersecurity
Resume:
DALE BUCYK
Cell: 780-***-****
Email: *********@*****.***
LinkedIn: www.linkedin.com/in/dale-bucyk
Professional Summary
Dedicated IT professional with extensive experience in networking and workstation support.
Skilled at IT troubleshooting in person, over the phone, or online. Used teams and remote tools.
A highly adaptable, independent, hardworking, self-disciplined, resourceful, and bondable.
Extensive knowledge and experience in a broad area of Cybersecurity, threat hunting, Intrusion Detection and Intrusion Prevention systems, vulnerability and patch management, disaster recovery, and familiar with Security Information and Event Management solutions.
Work Experience
Helpdesk Technician - Subcontractor
Plosz IT Solutions Inc. for The Pickford Group Ltd. Edmonton, AB
July 2023 – December 2024
Responsible for IT triage and day-to-day operations.
Set up a dedicated environment for remote backup of critical systems and to test, harden and maintain security of the corporate firewall. (BitDefender GravityZone Endpoint Detection and Response). Scanned for vulnerabilities daily and performed on-going threat hunting. Used nmap to scan for open ports.
Used Pulseway for remote control and patch management of systems. Upgraded firmware on the Internet of Things devices.
Set up Mobile Device Management using Miradore for users phones.
Office 365 administration including: set up users, out-of-office replies, mail accounts, set/reset passwords, configured spam filtering, performed message tracing, and used mail flow in Microsoft 365 to determine license upgrading.
Kept up-to-date extensive documentation and examined the log files.
Configured new systems with all updates, Bitlocker, set up power-on Remote Desktop Protocol from sleep on new and existing users with no help or documentation, and upgraded systems from Windows 10 to Windows 11. Created mapped drives and installed network printers.
Cleaned up Domain Name System/Active Directory on Windows Server 2019. Helped to set up and test rules in Group Policy Management. Moved all non-IT staff to limited accounts.
Configured Ubiquity hardware to strengthen and segregate corporate and guest WiFi.
Researched products to increase users' efficiency; used Google and vendors websites to find solutions when needed.
Rebuilt laptops/desktops; crimped, tested and ran RJ45 CAT6 cabling, and tested the Avaya phone system and the cabling and the wall plates.
Used Windows backup and IM-Magic Partition Resizer to upgrade systems; no data loss.
Set up Cisco Anywhere Connect for VPN access.
Set up physical server hardware for Plosz IT clients.
IT End-user Support Technician (5 week contract) Fort McMurray
Subcontractor for Cynet Systems for HCL – Ontario, Canada 2022
Set up smart and virtual cards; unblocked five to ten clients’ smart cards daily.
IT Helpdesk Technician
Foresight for IT Corp. Edmonton, Alberta
Provided technical support and assistance. Interacted with clients in person or online to assist them to fix software and hardware issues.
Created VPNs.
Installed Windows 10, Home and Professional, ConnectWise, and Datto RMM.
Certification/ Education
Information & Communications Technology
2020
Ballad Consulting Group, Edmonton, Alberta
Certificates CompTIA
CompTIA CSSS (CompTIA Systems Support Specialist)
CompTIA Linux +; CompTIA CLNP (CompTIA Linux Network Professional)
CompTIA Server+; CompTIA CNIP (CompTIA Network Infrastructure Professional)
CompTIA Network+; CompTIA CIOS (CompTIA Operations Specialist)
CompTIA A+
2012
2012
2007
2004
2003
Special Training
ITIL Foundations, Server Management.
2017
IT Service Desk Management Fundamentals.
2017
Project Management Foundations.
2016
Powershell 5 & Sharepoint Essentials.
2013
Azure – Fundamentals, network security, and planning and
deploying for Azure Active Directory.
Azure – Learning management tools; Tips for Internet of Things Developer.
Microsoft enterprise mobility suite management and security.
Azure administration – Deploy and manage virtual machines.
Azure machine learning development.
Building a mobile endpoint management solution with Intune.
Cisco
Network fundamentals and access, management security, and automation.
Architecture virtualization and infrastructure.
Implementing and Operating Cisco Enterprise Network Core Technologies.
Security/Cybersecurity
Foundations; Network; Compliance & Operational Security.
Threats and Vulnerabilities; Cryptography; Application Data & Host Security; Access Control & Identity Management; IoT Architectures/Privacy.
Identifying PII; Phishing & Whaling; Malware Explained; Social Engineering; Security for Cloud Services.
Windows Server 2016
DNS; High Availability; File/Storage Services; Network Infrastructure.
Install/configure Active Directory in Enterprise; Implemented Group Policy.
Workload Security; Configured Hyper-V and Virtual Machine Manager.
Managed Privileged Identities.
Some Microsoft Purview knowledge.
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