Phlebotomy Med Assistant - Customer Care Leader

Daniya Flowers 469-***-****

Princeton, TX ***** ***************@*****.***

Professional Statement

Experienced managing customer inquiries and delivering consistent support. Utilizes effective communication and problem-solving skills to resolve issues efficiently. Track record of maintaining high satisfaction levels through empathetic and responsive service. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Use independent decision-making skills and sound judgment to positively impact company success.

QUALIFICATIONS

CPR Certified HIPAA Collecting Specimens

Medical Terminology Instrument Sterilization HCG testing Phlebotomy Vital signs Blood typing

EKGs Patient care Sterilization

Injections Urinalysis Sterile Tray Setup

Filing Charts Customer Service Positioning

Communication skills Charting EMR / Medisoft

CPT / ICD9 coding Innovative and creative Wound Care EDUCATION

Concorde Career College February 2025 to Current

Medical Assistant

Princeton High School August 2020 to August 2024

WORK HISTORY

Walmart Princeton, TX September 2020 to March 2024 Walmart Stocker

• Receiving and stocking: Unloading merchandise from trucks, sorting items, and stocking shelves according to established procedures.

• Maintaining merchandise presentation: Ensuring shelves are organized, displays are set up correctly, and merchandise is properly priced and signed.

• Ensuring a clean and safe environment: Removing damaged goods, cleaning up spills, and maintaining a safe environment for both customers and employees.

• Customer service: Assisting customers with finding items and answering questions related to products.

• Inventory Management: Some positions may involve tasks like binning, picking, and completing inventory audits using inventory management systems.

• Operating Equipment: Some stockers may be required to operate equipment like forklifts or pallet jacks (training is usually provided).

• Following procedures: Adhering to company policies regarding safety, cleaning, and operating procedures.

• Communication: Engaging with vendors, drivers, and other team members, often with a positive attitude.

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