Operations & Administrative Specialist with Leadership Experience
Resume:
Michelle Cronin
Colton, Ca 92324
***.********@*******.***
Work Experience
SPTII State of California Riverside,CA
July 2023-present
Manage a team of 8 employees, responsible for procurement protocols, responsible for invoicing and payments, credit card auditor, data entry, spread sheet creation, PowerPoint, training, workflow monitoring, vendor communication, assist in special events, scheduling, time keeping, email communications, administrative duties, analyst duties, reconciling financial transactions, handle disputes, provide guidance on changes in protocol, communication with central office for accounting needs. Currently working on a project that involves analyzing data and make the invoices process in a timely manner. Consumer card reconciliation.
Administrative Analyst County of Riverside Riverside, Ca
July 2022-Nov 2022
Research incoming civil rights complaints, investigate compliance issues, gather information from both parties through interview process, look up case records, collaborate with co-workers on tasks, maintain an objective point of view while fact gathering, Answer emails, create reports for the State of California, maintain a professional attitude during interviews and calls, Full knowledge of Microsoft and its applications, Understanding of different types of compliance issues.
Lead Contact Tracer Heluna Health San Bruno, Ca
Jan 2021- April 2022
Call contacts of newly-diagnosed patients, Communicate with contacts in a professional and empathetic manner, Collect and record information on symptoms into the electronic Records, Provide contacts with approved information on state/local quarantine procedures, and, if appropriate, refer them to testing according to protocol (and/or to a COVID-19 Care Resource Coordinator for social resources.), Maintain daily contact with the supervisor, Provide assistance with Isolation through Department of Public health outreach. Part of a jump team responsible for training and resource for other employees. Lead CT responsible for time sheets and schedule, Outbreak triage team for Covid-19, Follow up with outbreak locations and monitor. Help implement reporting procedure and design. Manger of 13 CT under my supervision. Help assist CT with problem solving and support.
Safeway San Francisco, Ca
Pharmacy Technician May 2020-Feb 2022
Receiving prescription, verify patient Id, verify patient medical insurance coverage, fill prescriptions, inventory, file faxed prescriptions, file manifest, medication inventory log, register new patients, access patient information, customer service, data entry, informing patent of any refills, informing patients when medication has changed manufacturer, fill speed rack medications, login and out speed rack medications. Ring patient out from out window. Knowledge of EPS system. Helped training and education of other employees. Lead tech responsible for helping with scheduling and assisting other technicians and clerks.
Kaiser Permanente Anti-Coag Clinic / Oncology So San Francisco, Ca
Pharmacy Technician Feb 2014-Feb 2016
Answer phones from pharmacies, handle calls and questions from Pt, inform Pt of change in there Coumadin dose, inform Pt of next blood test, fax orders to Home Health, Skilled Nursing Facilities, inform Pt of interactions with new medications, help triage calls between Pt and Pharmacist, facilitate between and e-consult and Pharmacist, organize and file Pt outside lab orders, remind Pt of late lab dates. Trained other staff on new protocols.
Antiseptic technique, full knowledge of infusion technique, Phaseal infusion connector system, knowledge of chemo medications, knowledge of non chemo medications, calculate medication per order, compounding medications, label IV bags per order, prep IV lines, safe technique with Chemo medication, medication inventory, ordering medication, deliver medication to nurses station, clean infusion hoods, clean pharmacy, proper logging of all pharmacy equipment, prep medication and deliver on time, proper protocol for double check by pharmacist. Helped train new employees on the computer system and overall job functions.
West Oakland Health Center Oakland, Ca
Pharmacy Technician July 2012- March 2017
Receiving prescription, verify patient Id, verify patient medical insurance coverage, fill prescriptions, inventory, file faxed prescriptions, file manifest, medication inventory log, register new patients, access patient information, customer service, data entry, informing patent of any refills, informing patients when medication has changed manufacturer, fill speed rack medications, login and out speed rack medications. Ring patient out from out window. Knowledge of QS1 system.
Volunteer
Laguna Honda Hospital San Francisco, Ca
Pharmacy Volunteer June 2008-June 2009
Answering calls from nurses and MDs, calling nurses when medications are ready, delivering meds to nurse’s stations, pulling expired drugs, putting away warehouse orders, compounding medications, filling non-drug prescriptions.
Project Shine San Francisco,Ca Aid to ESL teacher Jan 2018 to May 2018
Assist teacher in lesson plans, help students to come to the correct answer independently, provide a safe learning environment, engage in conversation with non-English speaking students. Community outreach, helping with testing procedure.
Education
Southern New Hampshire University
Business/Healthcare Administration
Studies in business and all applications. Focus on healthcare administration. Full knowledge of financial principles, legal protocol, full understanding of managerial duties, understanding of cultural differences and international studies. Writing proficient and mathematical knowledge.
City College of San Francisco
Pharmacy Technician Program
Studied all aspects of pharmacy technology: top 200 drug vocabulary including brand and generic names, therapeutic use of medications, practical retail lab training, full knowledge of insurance companies, aseptic technique, syringe prep, work in a laminar flow hood, IV prep, history of medications, research of pharmaceutical companies, practical hospital training, filling crash cart.
Extra
Ca state licensed, PTCB certified, full knowledge of PDX system knowledge of Microsoft office applications, HIPAA certified, Experience on QS1 system, Next
Gen and Epic. experience on CalCONNECT, Calredi, Microsoft teams, Microsoft Planner, SharePoint. Bachelors of science degree.
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