RMA Logistics Coordinator and Operations Leader

Dwayne Dawson

**** **** ***** ** ***** rock Texas 78665

******.******@*****.***

Background summary

Strong and decisive operations leader with excellent analytical organizational, team building and planning skills. Results driven and maintained a record of evaluating and interpreting unforeseen problems. Successfully demonstrate uncompromising focus on safety and quality standards. Excellent interpersonal skills and effective communication abilities.

Unicom Engineering

(RMA Logistics Coordinator) 01/20/2016 - current Key role in Customer service, able to follow and develop processes and willing to take on additional duties. Handle the day- to-day RMA Receiving activities. Maintain daily productivity/workflow reports

• Work with customer and vendors regarding returns or DOA’s / warranty exchanges

• Collaborate with vendors/manufactures to obtain Return Merchandise Authorizations

• Negotiate with vendor/manufactures on call tags and waiving restocking fees

• Resolve difficult issues related to miss/lost/damage with our vendors/manufactures

• Responsible for scanning all return merchandise authorization documents to the company server

• Follow up and resolve issues related to purchase and sales orders as well as return purchase and return orders

• Maintain, review and update process documentation on a regular basis; Creating new documents as required

• Work with freight carriers on filing claims for freight damages

• Work with vendors/manufactures on obtaining demo equipment for external and internal customers

• Collaborate with various internal departments and offices on RMA returns and credits

Skills and Abilities

• Communicate and interact with internal employees, clients and colleagues in a professional and timely manner

• Self-starter capable of working independently and ensuring to meet deadlines

• Excellent communication and interpersonal skills, both verbal and written

• Ability to balance multiple tasks with changing priorities

• Excellent structured problem-solving skills

• Demonstrate time management skills with attention to detail

• Ability to exercise solid judgment with sound problem-solving and decision-making skills

• Proficiency in Microsoft Office applications (Word, Excel, Outlook) Bread Financial

(Customer Care Associate) 04/15/2015 – 04/01/2024 Part-time Key role in customer service which includes the following responsibilities.

• Being highly responsive and proactive in dealing with customer needs or complaints

• Daily invoicing to ensure job closure and revenue raising

• Investigating and completing credits for disputed invoices

• Remove late fees and give late fee credits

• Contributing to maintaining company objectives on average speed of answer and first call resolution

• Meeting and exceeding productivity and quality standards as set forth by department management

• Greet customers with energy and enthusiasm

• Establish and maintained lasting relationships with clients, customers and other team members

• Actively educate and advise customers about a broad range of client products/services

Genuwine Cable Group

(Data Governance Specialist) – 04/2010-2014 oversees the processes, polices, and standards organizations use to manage their data. My job description includes: developing and implementing data governance frameworks and data management strategies. Ensuring data quality, data privacy, and compliance with relevant laws and regulations. Collaborating with IT, management, and other stakeholders to align data initiatives with business goals. Leading data governance meetings and communicating data standards to the team. Developing and maintaining data dictionaries and data lineage documentation. Monitoring and resolving data governance-related issues. Clean up part number duplicates in P21 and Oracle. ensuring compliance with data privacy regulations, such as GDPR and CCPA.

Dwayne B Dawson Transportation LLC

(Logistics, Trucking, Carrier industry) 02/01/2012 – 03/20/2017 I was owner and I Developed relationships with transportation companies such as DHL, UPS, FEDEX, XPO Logistics, Old Dominion and many other trucking and carrier companies. Made sure all freight packages were picked up and delivered on time. Processed and filled out BOL and Rate Confirmation documents and invoices. Maintained excellent customer service. Handled all claims, leveraged global technology platforms drive and improve efficiency to resolve issues internally and externally and work cross-function to determine and implement best solutions. Ensure shipment details are accurate and communicated correctly and tracked through portal system. Developed a great working culture.

Careington International Insurance Corporation

(Logistics Office Manager Transportation) 01/02/2005 – 01/02/2011 it was a part-time contract and I had to Established and maintained consistent communication with vendor’s and carriers, handled day to day operations which included invoicing, developing Bill of ladens and Rate Confirmation documents and customer service request. Assisted office with printing and distribution of client documents. Assisted the marketing team with introducing new products and services. I did follow up calls to clients and potential new clients. Created a excellent working culture. Handled all staff functions and meetings and was responsible for the monthly agendas. Computer Software Experience:

• Spreadsheets: organize data into tables and calculate numbers

• Teams: video conferencing that allows virtual meetings

• Zoom: video conferencing that allows virtual meetings

• Microsoft: includes Word, Powerpoint, Excel, and Outlook

• Internet browsers: Firefox, Chrome, Safari, and Internet Explorer

• Communication Software: Slack, Skype, Zoow and Teams

• ERP: GP, NetSuite, Oracle Cloud, Power BI, SalesForce, SAP Busines One, Sage, Microsoft, Info Cloudsuite

Education:

• Logistics Management

• Computer Science

• Music Theory

• Surface Mount Electronics and Components

College and Vocational Schools:

• Danville Community College

• KD Music & Arts Academy

• GWHS Vocational Training Academy

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