Sales and Operations Professional with 10+ Years Experience

Polase Derrick Mailula

n Alexandra, **** ) *************@*****.*** n 079-***-****

Career Objective

Results-driven and detail-oriented professional with over 10 years’ experience in retail operations, stock management, sales, customer service, and administration. Skilled at optimizing stockroom operations, ensuring order accuracy, and providing exceptional customer service that drives repeat business and brand loyalty. Proven ability to exceed sales targets, maintain organized inventory systems, and contribute to overall store performance. Currently pursuing a Bachelor of Accounting Science to expand financial and analytical expertise. Seeking a role where I can combine strong operational knowledge, customer relationship management, and financial acumen to add value and support business growth.

Core Competencies

Inventory & Stock Management Transaction Processing & Order Accuracy Customer Relationship Management

(CRM) Visual Merchandising & Store Presentation Sales Growth & Target Achievement Shipment Preparation

& Distribution Support Damage & Discrepancy Reporting Problem-Solving & Analytical Thinking Microsoft Office Suite Proficiency Team Leadership & Collaboration Accounts Payable & Accounts Receivable Reconciliations & Ledger Maintenance Bookkeeping Support Financial Record Management Creditors & Debtors Administration

Professional Experience

Woolworths – Sales Consultant (March 2014 – June 2019) Delivered exceptional customer service by building relationships, resolving queries, and providing tailored product recommendations. Consistently achieved and exceeded monthly sales targets through proactive product promotion and upselling. Assisted in store visual merchandising, ensuring displays were attractive and aligned with brand standards. Processed transactions accurately, handled returns and exchanges, and balanced daily till reconciliations. Supported management with customer feedback, market trends, and improvement opportunities. Woolworths – Stockroom Assistant (July 2019 – June 2021) Monitored and maintained stock levels, conducted regular cycle counts, and ensured timely restocking to the sales floor. Received, checked, and recorded incoming merchandise while reporting damages or discrepancies. Organized stockroom layout to optimize space and streamline retrieval of high-demand items. Assisted with inter-branch stock transfers and shipment preparation. Trained and guided new staff on stockroom organization and company policies.

Woolworths – Administrative Clerk (July 2021 – September 2024) Prepared, captured, and maintained sales, stock, and supplier records in spreadsheets and internal systems. Processed purchase orders, invoices, credit notes, and delivery documentation. Reconciled daily cash-ups and banking documentation; assisted with petty cash and expense claims. Compiled and submitted weekly and monthly sales, inventory, and expense reports for management. Maintained staff attendance registers, leave records, and confidential HR documentation. Managed incoming and outgoing correspondence (emails, phone calls, and mail) and scheduled meetings for store management. Anglo African – Picker (March 2012 – January 2013) Accurately located, picked, and packed items for timely order fulfillment. Verified stock quality and order accuracy prior to dispatch. Assisted in loading and unloading shipments and maintained digital inventory records using handheld scanners.

Education

Bachelor of Accounting Science in Financial Accounting (In Progress, 3rd Year) – UNISA Higher Certificate in Accounting Science (2020) – UNISA N6 Certificate in Financial Management (2014) – Central Johannesburg College Senior Certificate (2009) – Kwa-Bhekilanga Secondary School Languages

English (Fluent)

References

Mr. Jester – Manager, Woolworths +27-84-528-**** Mr. Matome – Woolworths +27 76 438 815

Contact this candidate