Administrative Professional with Customer Service Expertise

LINDA C. SORTO

310-***-**** **********@*****.*** 826 N Creekview St, Porterville, CA 93256

OBJECTIVE

To obtain an administrative role where I can apply my 10 years of experience in customer service in addition to my training and skillset in administration. SKILLS SUMMARY

● Management 5 years of retail and marketing management experience.

● Customer service Facilitate customer needs for an excellent experience.

● Bilingual Able to speak fluent English and Spanish; ability to communicate and translate verbally, and through reading and writing.

● Computer Proficiency Microsoft Word, Excel, Power Point, Adobe Photoshop and Internet sourcing.

EDUCATION

Southern California Regional Occupational Center Torrance, CA June 2016

● Medical Office Administrator Certification

● Skills Obtained: Appointment Scheduling, Bookkeeping, Accounts payable and receivables, File Transfers, Record keeping, HIPAA Compliance, Answering Calls, Taking Messages The Art Institute of Hollywood North Hollywood, CA September 2011

● Associate of Science, Marketing and Management

● Studies include Apparel Marketing, Fundamentals of Advertising, Entrepreneurship, Retail Management & Buying, Merchandise Management, Consumer Behavior, Inventory and Stock control, Human Resources.

EXPERIENCE

Patient Support Representative Optumcare Torrance, CA October 2016- October 2023

● Inbound and outbound calling

● Coordinate appointments

● Facility communicate between patient and provider

● Processed and filed claims

● Processed and filed griences

Production Manager Quest Nutrition City of Industry, CA February 2010- October 2015

● Assisted the owners with making sure orders were met and kept.

● Kept inventory of materials needed to ensure production could run smoothly

● Write reports at the end of day to maintain communication with sister locations. Assistant Manager Mattress Warehouse Hawthorne, CA August 2005- January 2010

● Assisted owner in buying merchandise

● Customer service to assist with complaints and returns

● Took orders from phone for special merchandise and accounted for special accounts REFERENCES

Available Upon Request

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