Dedicated Case Manager and Care Professional
Resume:
Cheryl Herrera
Los Angeles, CA *****
********@*****.***
Professional Summary
Case management being able to help clients with housing needs job assistance, coordinates and oversees the care and services provided to individuals with specific needs, acting as a bridge between clients and various resources.
Dealing with the re-entry program
Responsible Customer Service Rep. proficient in customer service skills and building a reppor with customers. Passionate and motivated, with a drive for excellence. 10+ years in Retail and Care Provider positions. Authorized to work in the US for any employer
Work Experience
Care Provider
IHSS-Los Angeles, CA
October 2015 to Present
Provide care for a senior citizen, take her to Dr. Appts, stores, shopping and house cleaning
Case Manager
Unseen Faces Foundation-Los Angeles, CA
June 2024 to August 2024
Meet with clients, work to understand their needs connect them to the appropriate resources. Coordinating care and gauging progress, assisting with paperwork advocating on a clients behalf. Warehouse Worker
Target-Rialto, CA
August 2020 to January 2022
Scanning product into bins to be shipped out to the local stores. Packing and receiving Case Manager
Volunteers of America-Los Angeles, CA
May 2020 to August 2021
Monitor site, making sure clients are complying with rules and regulations, searching all bags entering facility responsible for monitoring the activities of clients of the shelter/center policies, and expectations. ensuring the safety of clients and the security and sanitation of the program. Paperwork. Assisting Program director with intake and placing clients into permanent housing. Transporting clients to housing. Caregiver
Private Caregiving Services-Los Angeles, CA
February 2008 to June 2019
Domestic Services, Meal Preparation, Respiration Assistance, Bowel and/or Bladder care, Feeding, Routine Bed Baths, Dressing, Ambulation, Transfer, Bathing, Rubbing skin to promote circulation, Repositioning, Care and Assistance with Medication, Accompaniment to Medical Appointments, House Manager
FIRST TO SERVE-Los Angeles, CA
June 2018 to April 2019
Acts as advocate for client before community, social service and administrative bodies as needed. Provide service linkage and support systems to ensure identified needs are met Assist clients to meet the agreed upon goals. Asses barriers facing the clients and develop a case plan. Scheduling home maintenance and repair work, supervising the project. Keeping the day-to-day operations of a home running smoothly Event planning, organizing and coordination arranging appointments for personal and professional needs Client intake
Customer service rep
Enriched Source-Los Angeles, CA
October 2012 to June 2014
Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
Cashier
Forever 21-Culver City, CA
January 2013 to May 2014
Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
Greet customers entering establishments.
Answer customers' questions, and provide information on procedures or policies. Assist with duties in other areas of the store, such as monitoring fitting rooms or bagging and carrying out customers' items.
Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans. Issue receipts, refunds, credits, or change due to customers. Education
Associate of Arts in Liberal arts
Los Angeles Trade Technical College-Los Angeles, CA June 2006
Skills
• Caregiving (10+ years)
• Sales
• Crisis intervention
• Cash register
• Nursing
• Order entry
• Customer Care (10+ years)
• Customer Support (10+ years)
• Meal Preparation
• Documentation review
• Customer service
• Cooking
• Residential Cleaning
• Order Entry
• Microsoft Office
• Time management
• Organizational skills
• Data Entry (4 years)
• Personal Assistant Experience
• Early childhood education
• Home Care
• Call Center (4 years)
• Medication Administration
• Cash handling
• Marketing (Less than 1 year)
• Customer Service
• Supervising experience
Certifications and Licenses
driver's license
Driver's License
September 2015 to September 2029
CPR/First Aid
January 2020 to June 2023
CPR
January 2020 to January 2023
First Aid
January 2020 to January 2023
Additional Information
Skills
Customer and Personal Service Active Listening
Critical Thinking Sales and Marketing
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