Data Operations & Compliance Analyst Leader
Resume:
Scott R. Brosious
Bethlehem, PA 18015
***********@*****.***
SUMMARY
Self-managing professional with over 30 years of experience maintaining quality assurance on customer’s business to business information reports and verifying company data. Position has required diverse administrative and customer service experience in high volume customer oriented environment, as well as the managing and training of outsourced and offshore vendors to accurately update business information. Areas of expertise include customer analytics, data insight, financial analysis and quality assurance.
PROFESSIONAL EXPERIENCE
Lehigh Valley Health Network, Allentown, PA 2025-present
Audit Clinical Data Coordinator
•Coordinates audits based on medical record determination letters
•Performs follow-up with insurance payers whose audits have not been completed
•Coordinates mail processes with appeals teams and nurse auditors
•Uploads medical record requests and audit determination letters into Epic
•Sends appeals and retroauthorizations via rightfax
Dun & Bradstreet, Center Valley, PA 1989-2025
One of the top providers of commercial information and business insight, enabling companies to make sound business decisions with the utmost of confidence.
Data Operations Analyst II 2022-present
Added responsibilities of managing the reporting for one of our major customers. Updating weekly dashboard metrics using PowerBI.
•Maintains monthly metrics for all team members within Compliance Operations along with our China team
•Perform weekly audits on team members across the department
•Perform 5% of total volume completed on one of our major customers weekly
•Report monthly reports to our Leaders
•Performs quality checks on 100% of team member’s compliance reports
Compliance Research Analyst/Team Leader 2014- 2022
Performs quality edits on Consolidated Assessment Reports internationally
•Quality check reports for errors; and then returns reports to fabricators to make changes and upload reports
•In order to utilize my extensive D&B experience, acknowledged as a “go-to” person to assist with process improvements to measure quality and productivity
•Assigned as backup for team lead; assisted team members with questions and concerns when needed
•Team Leader for Proof of Concepts reports for potential new business
•Created quality assurance documentation to have consistency throughout the Organization
Quality & Training Analyst 2011-2013
Performed quality edits on both full reporting and U.S. and Canada financial statements. Trained offshore vendor on D&B policies and procedures for accurately updating business information.
•Designated as the “go-to” person for knowledge of financial statements.
•Assigned to handle customer escalations/complaints within 24 hours of receipt.
•Achieved 99.6% accuracy with offshore vendor updates.
•Performed quality edits on vendor updates.
•Achieved Perfect Attendance throughout my entire career with D&B.
•Acknowledged with team awards program for production and quality results
Project Coordinator 2006-2011
Coordinated D&B’s financial statement updates with an offshore vendor in a timely manner while maintaining a high level of accuracy.
•Processed and analyzed complex financial statements.
•Provided resolution to vendor on their questions/concerns pertaining to financial statement updates.
•Assessed and updated severe risk cases, which included criminal proceedings, fines, bankruptcies and mergers and acquisitions.
•Achieved over 100% production and 99.9% quality.
•Received numerous customer recognitions on quality of work.
Senior Data Update Specialist 2004-2006
Performed various functions pertaining to the financial statements update process.
•Performed financial statement updates.
•Worked with the offshore vendor to update statements.
•Quality editor for team of 13 associates updating both newsworthy events and financial statements.
Update Specialist 1992-2004
Performed various functions pertaining to the financial statements update process.
•Performed financial statement updates.
•Entered full report updates and customer contacts.
•Sold Portfolio Products
•Began the workflow process to send financial statements offshore.
Statement Coder 1989-1992
Entered financial statements on businesses.
•Entered the financial statements on paper to provide a DEO to update.
•Learned process to direct enter the financial statements into D&B DEWS system.
•Received D&B’s Presidential Citation Award.
Hanka Food Products, Inc., Hellertown, PA 1987-1989
Manufactured pierogies
Accounts Payable Specialist
Performed accounts payable duties
•Manually entered invoices into a general ledger
•Prepared and mailed billings to customers
•Worked in the manufacturing plant in the production of pierogies
Texaco Corporation, Emmaus, PA 1985-1987
Full Service Gas Station
Full Service Gas Station Attendant
•Pumped gas
•Ran the car wash
•Checked oil and added if needed
•Handled cash and credit card transactions
Globe-Times, Bethlehem, PA 1980-1985
Newspaper Company
Newspaper Carrier
•Delivered newspapers to over 60 customers
•Performed monthly collections from customers
EDUCATION
Associates Degree Accounting/Finance- Churchmans Business School, Easton PA
High School Diploma – Saucon Valley High School, Hellertown PA
SPECIALIZED TRAINING
Various in-company courses including Microsoft applications such as Power Bi, Excel, Word, and Access. Certifications in Visio, Problem Solving and Conflict Resolution, Code of Conduct, Oracle and Salesforce.com.
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