Senior Healthcare Program Manager and Operations Leader

Jeff Gareau, MBA *********@*******.***

**** **** ****** ***** ****, FL 33548 813-***-****

Summary of Qualifications

A dynamic executive-level professional with extensive management experience and responsibilities in the following roles: Program Manager, Executive Administrator, Collections Manager, HR Manager, Budget/Logistics Analyst, and Strategic Planner. Proven ability in establishing and maintaining effective working relationships with clients, government officials, and media representatives while leveraging those relationships to develop new business opportunities. Reputation as a creative leader who performs well in a multi-cultural environment as a self-directed professional with a consistent management track record. Strong ability to visualize and implement ideas into reality while managing and motivating the organization. Skilled manager who empowers the staff to utilize their strengths and exceed corporate goals. Possesses an excellent understanding of Human Resource demands and documentation. Communicates clearly and effectively with diverse populations in written, verbal, and presentation formats.

Professional Experience

Healthcare Consultant Tampa, FL

2020-present

GetWellNetwork Tampa, FL

Interactive Patient Care Manager

Sr. Manager/Adaptive Technology/Client Success MGR

Manage development, content, and configuration requests for the hospital; oversee and ensure prompt resolution of operational issues and complaints. Develop, manage, and maintain excellent relationships.

Execute action plan for implementing features and functionality to achieve strategic outcome objectives.

Serve as one of the primary points of contact in account model for the client, providing superior customer service to patients, nurses, administrators, and other staff members. Actively solicit staff and patient feedback.

Monitor client satisfaction and quality goals by facilitating regular project status meetings with appropriate hospital representatives. Communicate updates to hospital staff regarding all aspects of system status.

Conduct detailed nurse and staff training; orient staff on the functionality and use of new systems; actively participate in hospital staff nursing and steering committee meetings – promoting interactive patient care.

Proactively troubleshoot technical issues onsite with remote support. Monitor system performance and keep detailed documentation on performance. Provide onsite technical support to system users either in person, by phone, or through email. Use GetWellNetwork tracking system for reporting/resolving issues.

Execute action plan for implementing features and functionality to achieve strategic outcome objectives. Serve as one of the primary points of contact in account model for the client, providing superior customer service to patients, nurses, Sales, service & support of assistive technology including demos to prospects/clients, including responding to RFI/RFP, and preparing quotations and SOW (Statement of work). Work with product teams to keep current on assistive technology and look for ways that we can expand assistive/adaptive technology services to US and International markets.

Operation Homefront – Florida Tampa, FL

Director of State Operations

Implemented, managed, supervised, and evaluated all the Operation Homefront-Florida programs.

Coordinated state wide efforts in support of Florida National Guard, US Military facilities, and Department of Veterans Affairs and Veterans groups to ensure pre-deployment and re-integration training, counseling and advocacy support is available to deploying and redeploying service members and their families.

Participated in strategic planning and budgeting initiatives in addition to organizational problem solving.

Experienced in planning/coordinating Florida’s Operation Homefront support for Outback Steak House’s Red, White, and Blooming Menu. Outback donated over $1M to Operation Homefront as a direct result.

Planned and organized Outback Steak House’s Pro-AM Golf Tournament, which netted $130K for the charity.

Mobilized hundreds of volunteers to collect and distribute $275K worth of holiday toys that were donated.

Organized and managed the donation and delivery of 185 Thanksgiving meals to military families in need.

Developed solutions for the Operation Homefront program, and directed required work to departments.

All–Med Services Tampa, FL

Provider Services Representative / Account Manager

Routinely maintained personal contact with key customers; assured customer satisfaction with services, and equipment; built strong relationships with the physicians, hospitals, and skilled nursing facilities.

Completed all Durable Medical Equipment (DME) Training with the on-line system DMETRAIN, including all state and federal government required courses. Identified, developed, and maintained relationships with hospital personnel, such as: case managers, social workers, physicians, and nurses.

Completed and submitted all required paperwork, including but not limited to: referral intake forms, insurance verification documents, delivery tickets, activity logs, and special information reports.

Distribution Manager

Duties included inventory maintenance and delivery of 1500 medical products with a staff of 10 – 15.

Coordinated and monitored the scheduling, pricing, and technical performance of company programs.

Supervised the activities of workers engaged in receiving, storing, testing, and shipping products or materials.

Interviewed, selected, and trained warehouse and supervisory personnel. Reviewed invoices, work orders, consumption reports, or demand forecasts to estimate delivery periods and to coordinate work assignments.

Directed preparation of correspondence, reports, and operations, maintenance, and safety manuals.

Managed third-party vendors and contractors to ensure objectives were being met and value was attained.

Danka Office Imaging St. Petersburg, FL

Billing Manager/Senior Business Analyst

Assigned senior-level projects concerning the collection and reconciliation of cost-per-copy lease customers and national accounts. Managed a national leasing accounts portfolio in excess of $50 million.

Managed department with a staff of 14 who were responsible for generating account revenue on a daily and monthly basis. Ensured all corrections were entered into systems associated with leasing programs.

Ensured projects were completed within budget. Acted as advisor to program team regarding projects.

Regularly interfaced with funding sources and accounting for all facets of national leasing programs.

Experienced in the creation of executive-level reports for communication with all levels of the management team to include senior vice presidents, vice presidents, directors, and first-line managers and supervisors.

Responsibilities included: leading the negotiation of new contracts and contractual changes as well as closely coordinating preparations of proposals, plans, obligations, and financial conditions of contracts.

Demonstrated ability in ensuring staff was properly trained in the updating of numerous databases for proper customer billing and correction of contracts to ensure maximum overage billing was maintained.

Consistently performed credit/collections management – overseeing daily collections activities and assisting credit/collections associates with payment plans and credit accommodations as necessary.

Household Finance Corporation Tampa, FL

Financial Adjuster

Served as a pre charge-off/legal financial adjuster while handling customer accounts in excess of 240-270 days delinquent and negotiating overall account resolutions with chronically unpaid accounts.

Identified potential high risk accounts, evaluated accounts for legal action, and coordinated with Corporate Fraud Department. Managed daily and monthly electronic reporting that was utilized division wide.

Routinely reduced payment window of portfolio from 150 days past due to below 30 days past due.

Formulated routine financial reports needed to analyze and reconcile various accounts and transactions.

Maintained support schedules and the documentation of monthly and quarterly financial data reporting.

Coordinated the development, implementation, and evaluation of business methods and procedures.

Initiated projects based on customer commitments, and forecasts for capital expenditures and growth.

American Dermatology Network (Michael Scannon, M.D.) Tampa, FL

VP of Contracting and Marketing / Business Manager

Handled the administration of a multi-physician, multi-location dermatology practice, including fiscal management and contract negotiations with insurance groups, accounts payable, and day-to-day operations.

Managed the billing and reconciliation of business operations through the supervision of 20+ employees.

Researched, designed, developed, and implemented strategic policies and procedures for quality improvement, utilization management and review, peer review, fiscal management, ethics, and operations in accordance with NCQA guidelines in the developmental stages of the dermatology MSO.

Military Experience

United States Air Force – Honorable Discharge

Education

Tampa College – Masters in Business Administration Tampa, FL

Tampa College – B.A. Business Administration Tampa, FL

Community College of the Air Force – Associates Degree – Information Systems/Management

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