Senior Customer Success Associate with 11+ Years Experience

Angela M. Mistretta

Customer Success Associate

631-***-**** ******.***********@*****.***

** ******* ****, *** **, Manorville, NY 11949

Professional Summary

Dedicated customer service professional with over 11 years of experience across various industries including logistics, delivery services, and recycling. Proven ability to combine administrative expertise with excellent customer service and product knowledge. Known for strong communication skills, patience, and adaptability in team environments. Committed to improving customer satisfaction and fostering long-term client relationships.

Core Skills

Microsoft Office Suite (Word, Excel, Outlook)

Time Management & Multitasking

Customer Communication & Support

Problem Resolution & Account Management

Domestic Shipping Services

Data Entry & Documentation

Friendly, Patient, and Professional Attitude

Professional Experience

Internal Revenue Service — AUR Tax Examiner

* 2024 – 2025

Review tax returns, applications, and financial records for accuracy and completeness.

Assist taxpayers in resolving discrepancies and provide guidance on tax compliance.

ACS — Collections Representative

* 2024

Handled high-volume inbound calls related to tax collections.

Assisted clients in resolving delinquent accounts professionally and efficiently.

Legacy Group FMS — Client Service Representative

* 2023 – 2024

Managed inbound and outbound client communications.

Performed shipping and receiving operations; supported technicians with scheduling and logistics.

Entered and updated customer data with accuracy and attention to detail.

On Track Freight Systems — Customer Service Representative

* 2020 – 2022

Scheduled and maintained delivery appointments.

Supported dispatch operations and assisted drivers with routing and communication.

Liberty Scrap Metal — Administrative Assistant / CSR

* 2019 – 2020

Managed financial transactions, processed payments, and performed bank deposits.

Oversaw logistics of outgoing materials and maintained communication with vendors.

Top Notch Delivery Service — Administrative Assistant

* 2018 – 2019

Coordinated incoming shipments via UPS, FedEx, and other carriers.

Maintained internal records and documentation flow.

JCI Trucking — Office Assistant

* 2014 – 2018

Scheduled appointments using Excel and maintained office organization.

Scanned, faxed, and filed business documents; supported administrative operations.

Education

Deer Park High School

High School Diploma, 2004

References

Available upon request.

Contact this candidate