Dynamic Customer Service & HR Support Professional

Holly Lyons

Inverness, FL ***** 352-***-**** **************@******.***

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PROFESSIONAL

SUMMARY

Highly-Motivated Employee With Desire to Take on New Challenges. Strong Worth Ethic, Adaptability and Exceptional Interpersonal Skills. Adept at Working Effectively Unsupervised and Quickly Mastering New Skills. Dependable Team Member Trained in Register Operations and Customer Service. Contributes to Smooth Front-End Operations and Goes Beyond Requirements to Handle Customer Needs. Reliable, Team-Oriented, and Efficiently Completes Assignments.

Flexible and Focused Team Player With Expertise in Customer Relationship Management, HR Proficiencies, Strategic Planning and Time Management. Considered Highly Knowledgeable in Information Technology, Systems and Program Management.

SKILLS • Employee Relations

Helping others in anyway that I

can

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• Performance Appraisal

• Personalized Instruction

Training Development and

Execution

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• Analytical and Critical Thinking

Remote Conferencing and

Communication

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• Social Perceptiveness

• Microsoft Office

• Willingness to Learn

• Adaptable to Changing Conditions

WORK HISTORY RESOURCE SPECIALIST 09/2021 to CURRENT TTEC Inverness, FL

I assist Customer Service Agents that are having issues assisting a member that has called in about their health insurance policy.

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• I take escalated calls that a CA is unable to handle I assist CA with tech times when they are having problems with systems or needing to learn something that they are uncertain of

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• I am chat support with our offshore team and helping them in their needs TEMP TEAM LEAD 12/2024 to 02/2025

TTEC Inverness, FL

Trained new team members by relaying information on company procedures and safety requirements.

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Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.

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H L

Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.

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• Coached team members in techniques necessary to complete job tasks. Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.

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Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.

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Conducted regular progress reviews with individual team members to identify areas for improvement and provide guidance on career development opportunities.

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Established open and professional relationships with team members to achieve quick resolutions for various issues.

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Evaluated staff performance and provided coaching to address inefficiencies.

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Evaluated customer needs and feedback to drive product and service improvements.

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Educated staff on organizational mission and goals to help employees achieve success.

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• Collected, arranged, and input information into database system. Helped meet changing demands by recommending improvements to business systems or procedures.

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CNA 04/2019 to 01/2020

Abbeville Area Medical Center Abbeville, SC

Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.

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Collected specimens, monitored vitals and maximized patient comfort to maintain optimal environment.

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Looked for physical, emotional and symptomatic changes in patient condition and obtained necessary care for medical concerns.

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Managed and maintained patient rooms, shared-living areas and nursing stations.

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Answered signal lights, bells or intercom systems to determine resident needs.

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CNA 02/2016 to 04/2019

Harmony House Nursing Home Calhoun Falls, SC

Managed and maintained patient rooms, shared-living areas and nursing stations.

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• Used mobility devices to transport patients.

• Distributed drinking water and nourishment to residents.

• Assisted residents in preparing for activities and social programs.

• Supported non-ambulatory residents in range of motion exercises. Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.

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Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.

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Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.

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Exhibited compassionate care and communication regarding issues surrounding death and dying.

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• Assisted residents with bathing and dressing to promote personal hygiene. EDUCATION High School Diploma 05/2006

Calhoun Falls High School, Calhoun Falls, SC

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