Customer Service Professional with Front Desk Expertise
Resume:
FOFANA JAKA SEKOU
No **b, City Deal Street, Awobo Estate, Igbogbo, Ikorodu, Lagos.
MOBILE PHONE: +234**********, +915*******
EMAIL: ***********@*****.***
CAREER OBJECTIVES:
Highly motivated and detail-oriented professional with 2+ years of experience in customer service and administrative roles. Adept at managing front desk operations, handling client inquiries, and ensuring a welcoming environment. Skilled in communication, organizational management, and maintaining confidentiality in high-pressure environments.
SKILLS:
• Front Desk Administration and Client Assistance.
• Proficient in Microsoft Office Suite (Word, Excel, Outlook).
• Excellent Communication and Interpersonal Skills.
• Organizational and Multitasking Abilities.
• Problem-Solving and Decision-Making Skills.
• Professional Telephone Etiquette.
EDUCATIONAL QUALIFICATION:
B.A (History and International Studies), Kogi State University [2017]
IMS Computer School Ikeja, Diploma in Computer Operations [2007]
Senior Secondary School Certificate, Barachel Model College, Iju-Ishaga [2006]
WORKING EXPERIENCE:
Assistant Store Supervisor, Ateros Retail Platform [Dec 2023 – Oct 2024]
• Managed daily store operations and ensured customer satisfaction.
• Assisted in inventory management and staff coordination.
Sales Merchandiser, Tropical General Investment [July 2022 – Feb 2023]
• Engaged with customers, addressing inquiries, and promoting products effectively.
• Maintained accurate sales records and reports.
Market Merchandiser, CWAY Food and Beverages [Aug 2018 – June 2019]
• Delivered exceptional customer service and managed client relationships.
• Coordinated with the team to meet sales targets and goals.
National Youth Service Corps (NYSC), Ikorodu Local Government [July 2019 - May 2020]
CERTIFICATIONS & TECHNICAL PROFICIENCIES
• Proficiency in Microsoft Office Suite
• Trained in Professional Customer Service and Communication
REFERENCES
Available on request
Contact this candidate