Compassionate Home Health Aide with Machine Ops Experience
Resume:
Dawnasia Johnson
Dallas, TX *****
********@*****.***
Professional Summary
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Home Health Aide
Convergence healthcare-Anderson, IN
November 2021 to October 2025
• Provided compassionate and personalized care to patients in their homes, ensuring their comfort and well-being
• Assisted with daily activities such as bathing, dressing, grooming, and medication administration
• Monitored vital signs and reported any changes or concerns to the healthcare team
• Maintained a clean and safe environment for patients by regularly sanitizing equipment and living areas
• Managed medical appointments and transportation logistics for patients to ensure timely access to healthcare services
• Documented patient observations accurately in medical records, including changes in condition or behavior
• Collaborated with interdisciplinary teams to develop individualized care plans based on patient needs and goals
• Administered medications according to physician instructions while adhering to proper dosage guidelines
• Assisted in meal planning, preparation, feeding assistance, dietary restrictions adherence, and monitoring fluid intake of patients as required by their health conditions
• Performed light housekeeping duties such as laundry, dishwashing, tidying up patient's living space for a comfortable environment
• Implemented fall prevention strategies through regular safety assessments of the home environment Machine Operator
Magna International Inc-Muncie, IN
June 2021 to November 2021
• Operated and maintained various types of machines, including but not limited to CNC machines, lathes, mills, and presses
• Performed routine inspections on machines to ensure proper functioning and made necessary adjustments or repairs as needed
• Monitored machine operations during production to detect any issues or malfunctions and took corrective actions promptly
• Maintained accurate records of production output, downtime, and quality control checks
• Collaborated with team members to troubleshoot problems and optimize machine performance
• Implemented safety protocols and followed all company policies to maintain a safe working environment
• Ensured that products met quality standards by conducting regular inspections using measuring tools such as calipers or micrometers
• Troubleshot mechanical issues by analyzing symptoms, diagnosing root causes, and implementing appropriate solutions
Medical Assistant Student Extern
University Dermatology-Muncie, IN
December 2019 to January 2020
1. Front desk
2. Taking phone calls
3. Checking patients in and out
4. charting
Customer Service Representative
Village Pantry-Muncie, IN
March 2019 to August 2019
1. Customer Service
2. Cashier
3. Cleaning up workspace
Call Center Representative
Concentrix-Daleville, IN
November 2018 to March 2019
• Troubleshoot Apple products
• Made sure customers didn't have any other issues, when products were delivered.
• Handled a high volume of inbound customer calls, averaging XX calls per day
• Provided excellent customer service by addressing inquiries, resolving complaints, and ensuring customer satisfaction
• Demonstrated strong product knowledge to effectively answer questions and provide accurate information to customers
• Achieved an average call resolution rate of XX%, exceeding departmental targets
• Utilized CRM software to document and track customer interactions, ensuring accurate record-keeping and follow-up actions
• Collaborated with cross-functional teams to escalate complex issues and ensure prompt resolution for customers
Call Center Representative
Conduent-Anderson, IN
November 2017 to November 2018
1. Took calls to help callers with issues with their phone services. 2. Troubleshoot phones that we could troubleshoot
3. Help customers figure out plans that would be best for them and their family.
• Handled a high volume of inbound customer calls, averaging XX calls per day
• Achieved an average call resolution rate of XX%, exceeding departmental targets
• Consistently met or exceeded individual performance metrics including call quality, average handle time, and customer satisfaction ratings
• Identified opportunities for process improvement within the call center operations resulting in increased efficiency and productivity
• Implemented effective strategies to de-escalate challenging situations with upset or irate customers while maintaining professionalism at all times
• Participated in regular coaching sessions with supervisors to enhance skills and address areas for improvement identified through quality monitoring processes
• Maintained up-to-date knowledge of products/services offered by the company through ongoing training sessions
• Contributed ideas during team meetings that led to improved workflows and enhanced customer experience
• Assisted in outbound calling campaigns such as surveys or promotional offers when required
• Managed multiple communication channels including phone calls, emails, live chat support etc Education
High school or equivalent
Muncie Central High School-Muncie, IN
August 2011 to December 2014
Skills
• Dressing assistance
• Telemarketing
• Inventory control
• Computer operation
• Microsoft Office
• Caregiving
• EHR
• Assembly
• Microsoft Word
• Medical records
• Geriatrics
• Home health
• Upselling
• Outdoor work
• Customer service
• Basic math
• Hand tools
• Blood sampling
• Weight handling in the workplace
• Landscaping
• CSR
• Customer Care
• Technical Proficiency
• Food preparation
• Medical Assisting
• First aid
• Manual handling
• Janitorial experience
• Vital signs
• CPR
• Cash handling
• Computer literacy
• Heavy lifting
• Microsoft Teams
• Microsoft Excel
• Mobility assistance
• Anatomy knowledge
• Maintaining an organized workspace
• Meal preparation
• Computer skills
• Time management
• Working with geriatric patients
• Grammar Experience
• Custodial experience
• Medical terminology
• Analysis skills
• Teamwork
• Google Workspace
• Microsoft Outlook
• Safety standards in production
• HIPAA
• Driving
• Team management
• Patient care
• Excel formulas
• Childcare
• Warehouse experience
• Front desk
• Quality assurance within food and beverage industry
• Equipment troubleshooting
• Venipuncture
• Typing
• EKG
• Care plans
• Phlebotomy
• Productivity software
• Research
• EMR systems
• Customer Support
• Grocery store
• Clean workspace maintenance
• Windows
• Bathing assistance
• CPR Certification
• Microsoft PowerPoint
• Scheduling
• English
• Clerical experience
• Communication platforms
• Filing
• Ethernet
• Experience administering injections
• Call center experience
• Emotional support for ADL
• Call Center
• Commercial cleaning
• Packaging
• Sales
Languages
• English
Certifications and Licenses
Driver's License
Cosmetology License
October 2024 to July 2027
Certified Medical Assistant
CPR Certification
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